Technical Support and Helpdesk courses
Course Levels
Most popular
Diploma of Information Technology (General) TAFE Info
Progress your career in an ICT technical role with the ... more
Progress your career in an ICT technical role with the Diploma of Information Technology. This qualification is designed to be very flexible with a wide selection of unit choices and options. It is intended that the qualification provides those skills and knowledge required by an individual to operate effectively in high level ICT technical support roles within organisations. full details
Certificate IV in Information Technology (Support) (Help Desk) TAFE Info
Cement your career in IT with a qualification. This course ... more
Cement your career in IT with a qualification. This course is for people who want to pursue a career in private enterprise or government organisations as a help-desk supervisor or similar occupation. You will develop the required knowledge and skills to be able to provide technical, client or product support to an organisation. You will learn how to define, diagnose and rectify user needs and problems related to the use of hardware and software full details
MCTS - Windows Vista Configuration 70-620 Mindleaders Info
The Microsoft 70-620 test on installing and configuring Vista is ... more
The Microsoft 70-620 test on installing and configuring Vista is the required exam to receive the Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration certification. Practice exams are also included, which will allow you to answer questions in the same ... full details
CompTIA A+ 2009 Mindleaders Info
This is the first of two exams required towards earning ... more
This is the first of two exams required towards earning CompTIA A+ 2009 certification. Vendor neutral, the CompTIA A+ certification confirms a technician's ability to understand the fundamentals of computer technology, networking, and security. Additionally, certification ensures an understanding of ... full details
CompTIA A+ 2009 Practical Application Mindleaders Info
The second of two exams required towards earning CompTIA A+ ... more
The second of two exams required towards earning CompTIA A+ 2009 certification. Vendor neutral, the CompTIA A+ certification confirms a technician's ability to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. Additionally, certification ensures an ... full details
Courses Available
Diploma of Information Technology (General) TAFE Info
Progress your career in an ICT technical role with the ... more
Progress your career in an ICT technical role with the Diploma of Information Technology. This qualification is designed to be very flexible with a wide selection of unit choices and options. It is intended that the qualification provides those skills and knowledge required by an individual to operate effectively in high level ICT technical support roles within organisations. full details
Certificate III in Information Technology (Support) TAFE Info
Build your career in IT support with a qualification. This ... more
Build your career in IT support with a qualification. This course provides basic skills in computer hardware, software and system support. With there skills you will be able to provide first level computer support to people using information and communications technology(ICT) in a small unit or branch within an organisation. You will learn about computer hardware, system and application software and the associated diagnostics. You will also develop skills in basic system administration and customer support. full details
Certificate IV in Information Technology (Support) ACCM Info
Certificate IV in Information Technology (Support) is best suited to ... more
Certificate IV in Information Technology (Support) is best suited to employees in the IT industry employed as Database Administrators or Help Desk Specialists wishing to develop skills in identify problems and actioning client assistance. full details
Certificate IV in Information Technology (Support) (Help Desk) TAFE Info
Cement your career in IT with a qualification. This course ... more
Cement your career in IT with a qualification. This course is for people who want to pursue a career in private enterprise or government organisations as a help-desk supervisor or similar occupation. You will develop the required knowledge and skills to be able to provide technical, client or product support to an organisation. You will learn how to define, diagnose and rectify user needs and problems related to the use of hardware and software full details
CompTIA A+ 2009 Mindleaders Info
This is the first of two exams required towards earning ... more
This is the first of two exams required towards earning CompTIA A+ 2009 certification. Vendor neutral, the CompTIA A+ certification confirms a technician's ability to understand the fundamentals of computer technology, networking, and security. Additionally, certification ensures an understanding of ... full details
CompTIA A+ 2009 Essentials Mindleaders Info
The A+ Practice-Lab will provide you with the necessary platform ... more
The A+ Practice-Lab will provide you with the necessary platform to gain hands-on skills in Microsoft desktop operating systems. By completing the lab tasks you will improve your practical skills in configuring, maintaining and troubleshooting Microsoft Windows 7, Microsoft Vista ... full details
CompTIA A+ 2009 Practical Application Mindleaders Info
The second of two exams required towards earning CompTIA A+ ... more
The second of two exams required towards earning CompTIA A+ 2009 certification. Vendor neutral, the CompTIA A+ certification confirms a technician's ability to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. Additionally, certification ensures an ... full details
CompTIA A+ 2009 Practical Application Mindleaders Info
The A+ Practice-Lab will provide you with the necessary platform ... more
The A+ Practice-Lab will provide you with the necessary platform to gain hands-on skills in Microsoft desktop operating systems. By completing the lab tasks you will improve your practical skills in configuring, maintaining and troubleshooting Microsoft Windows 7, Microsoft Vista ... full details
ITIL Foundation Mindleaders Info
The ITIL Foundation certification course validates that the student has ... more
The ITIL Foundation certification course validates that the student has a fundamental level of knowledge of the IT Infrastructure Library (ITIL) terminology, structure and basic concepts, and has a comprehensive understanding of the core principles of ITIL practices for IT ... full details
MCTS - Windows 7 Configuration 70-680 Mindleaders Info
Prepare for certification in Windows 7 Configuration and learn everything ... more
Prepare for certification in Windows 7 Configuration and learn everything you need to pass the exam on your first try! This study guide series will help you assess your skills and maximize your performance on the 70-680 exam in the ... full details
MCTS - Windows Vista Configuration 70-620 Mindleaders Info
The Microsoft 70-620 test on installing and configuring Vista is ... more
The Microsoft 70-620 test on installing and configuring Vista is the required exam to receive the Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration certification. Practice exams are also included, which will allow you to answer questions in the same ... full details
Windows XP Professional MCSE Mindleaders Info
This series prepares users for MCSE Exam 70-270: Installing, Configuring, ... more
This series prepares users for MCSE Exam 70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional. Courses cover such topics as attended and unattended installations, managing resources and hardware, networking and security, desktop configuration, and monitoring and optimizing performance. Students ... full details
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