Building Client Relationships

Effective client relationship training

While growing revenue from your existing clients can be much more profitable than chasing new ones, client relationship training is often overlooked in preference for new business development.

If you’re an account manager, sales professional, post sales and technical support or in any client facing role, this proven program will help you build sales, retain business and increase referrals through effective one-on-one relationships with clients.

How this client relationship training benefits you and your organisation

Initiate interpersonal communication with clients

Establish client relationship management strategies

Maintain and improve ongoing relationships with clients

Build and maintain networks  

Gain practical skills and knowledge

Defining client relationships and the elements of good and bad relationships

The long-term benefits of developing strong client relationships

Methods of identifying the status of a client/supplier relationship

Defining client satisfaction, loyalty and determining its value and benefits

Identifying key loyalty drivers and setting loyalty objectives

Identifying needs through appropriate questioning techniques and tools

Overcoming procrastination, time wasting and perfectionism

Building confidence and trust

Please click here for more information

Please note that this course is available to residents of NSW and ACT only

Sub courses
Building Client Relationships- unit