Certificate IV in Retail Management

Course overview

This course is for people who want to work in first line management in the retail and/or wholesale industries.

You will learn how to manage merchandise and store presentation, lead and manage people and provide a safe working environment. You will be able to choose from a range of electives in management, inventory, merchandising and sales for example.

This will take place through a combination of individual and team based learning strategies that include practical activities, industry case studies, role plays, simulations, projects and assignments.

Course structure

The course structure below shows what you must do to complete this course. Units/modules are arranged in groups and sometimes also in subgroups.

You must complete each group as specified as well as following the course completion instructions. If a course contains optional groups there will be a statement at the top of the course indicating how many you must do. At the top of any group containing optional subgroups there will be a statement saying how many you must do.

Distance Learning Study Option 

CORE UNITS

Modules/Units	Name
Manage merchandise and store presentation	SIRXMER004A
Lead and manage people	SIRXMGT003A
Provide a safe working environment	SIRXOHS003A

ELECTIVE UNITS

Modules/Units	Name
Manage store facilities	SIRXCLM002A
Manage financial resources	SIRXFIN004A
Administer human resources policy	SIRXHRM001A
Recruit and select personnel	SIRXHRM002A
Buy merchandise	SIRXINV004A
Control inventory	SIRXINV005A
Monitor in-store visual merchandising display	SIRXMER003A
Undertake small business planning	BSBSMB404B
Profile a retail market	SIRXMPR001A
Lead a team to foster innovation	SIRXQUA002A
Create an innovative work environment	SIRXQUA003A
Control store security	SIRXRSK004A
Manage sales and service delivery	SIRXSLS005A

Computer Skills

Students will need to be able to operate a personal computer to access:

Web pages

Manage files

Conduct research

Use email (with attachments)  

Computer Requirements (Hardware/Software)

Home/Office computer

Windows, or equivalent

Microsoft Office, or equivalent

Career Opportunities

Individuals with this qualification are able to perform roles, such as:

Managing a small to medium retail store group or franchise outlet.

Managing an independent retail store.

Managing a wholesale outlet.

Departmental/section management in a retail or wholesale business.

Functional management roles, such as merchandise management.

Management of an inside or outside sales team in a wholesale business.

Possible job titles include:

Store Manager

Department Manager

Merchandise Manager

Sales Manager

Customer Service Manager

Shift Manager

Entry Requirements

There are two alternative pathways for entry into the Certificate IV in Retail Management.  The candidate must either:

Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:

SIRXIND001A - Work effectively in a retail environment

SIRXCOM001 - Communicate in the workplace

Plus the following units of competency from either Certificate III in Retail or Certificate III in Wholesale.  These units are:

Certificate III in Retail

SIRXCCS003A - Coordinate interactions with customers

SIRXOHS002A - Maintain store safety

SIRXRSK002A - Maintain store security

SIRXSLS004A - Build relationships with customers

or Certificate III in Wholesale

SIRWSLS003A - Optimise customer and territory coverage

SIRXCCS006A - Maintain business to business relationships

SIRXSLS004A - Build relationships with customers

OR

Have sufficient relevant wholesale or retail employment experience.  A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry.  A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:

Job descriptions and references from current or past employers

An entry interview to determine what competencies have been applied in the wholesale or retail environment in a paid or voluntary capacity.  

Recognition of Prior Learning and Credit Transfer

Recognition of prior learning (RPL) is the process of assessing a candidate’s competence based on evidence other than a recent testamur listing identical or equivalent units. Evidence that may be used for recognition includes (but is not limited to)

older testamur listing identical or equivalent units together with evidence of currency

current testamur listing similar, but not equivalent, units of competence together with evidence of competence in the gaps between those units and the target units

evidence of competence gained through informal learning and/or work experience

Credit Transfer is the process of acknowledging  successful completion of one or more units of competence with TAFE NSW or any other RTO. To have those units credited towards the current qualification, the student must be able to provide a testamur with transcript of competencies achieved.

If the date of the testamur is more than three years prior to the current enrolment the candidate will need to demonstrate that their competencies are still current. This changes the process from credit transfer to recognition.

Sub courses
Communicate in the workplace	ICAW2002B
Manage store facilities	SIRXCLM002A
Manage financial resources	SIRXFIN004A
Administer human resources policy	SIRXHRM001A
Recruit and select personnel	SIRXHRM002A
Buy merchandise	SIRXINV004A
Control inventory	SIRXINV005A
Manage merchandise and store presentation	SIRXMER004A
Lead and manage people	SIRXMGT003A
Profile a retail market	SIRXMPR001A
Provide a safe working environment	SIRXOHS003A
Lead a team to foster innovation	SIRXQUA002A
Create an innovative work environment	SIRXQUA003A
Control store security	SIRXRSK004A
Manage sales and service delivery	SIRXSLS005A
Maintain store safety	SIRXOHS002A
Maintain Store Security	SIRXRSK002A
Build relationships with customers	SIRXSLS004A
Work effectively in a retail environment	SIRXIND001A
Undertake small business planning	BSBSMB404A
Monitor in-store visual merchandising display	SIRXMER003A