Certificate III in Retail

Course overview

This course is for people who want to work in retail operations and/or supervision. You will learn how to maintain store safety and security and build relationships with customers.
You will also be able to choose from a range of electives including the areas of business management, sales and product knowledge. This will take place through a combination of individual and team based learning strategies that include practical activities, industry case studies, role plays, simulations, projects and assignments.

Course structure

The course structure below shows what you must do to complete this course. Units/modules are arranged in groups and sometimes also in subgroups.
You must complete each group as specified as well as following the course completion instructions. If a course contains optional groups there will be a
statement at the top of the course indicating how many you must do. At the top of any group containing optional subgroups there will be a statement
saying how many you must do.

Course contents

A total of 10 units must be completed- 2 core units plus 8 elective units.

Online Study Option

CORE UNITS

All 2 module/units must be completed

Modules/Units	Name
SIRXOHS002A	Maintain store safety
SIRXRSK002A	Maintain Store Security

 All 8 module/units must be completed

Modules/Units	Name
SIRXMGT002A	Maintain Employee Relations
SIRXSLS004A	Build relationships with customers
SIRXMGT001A	Coordinate Work Teams
SIRXQUA001A	Develop Innovative Ideas at Work
SIRXMPR001A	Profile a Retail Market
SIRXINV002A	Maintain and order stock
SIRXMER002A	Coordinate merchandise presentation
SIRXMER005A	Create a display

 Career Opportunities

Sales assistant, customer service representative, crew leader, shift manager, team leader, department or assistant store manager, checkout supervisor and merchandise coordinator.

Entry Requirements

There are two alternative pathways for entry into the Certificate III in Retail. The candidate must either: Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:

SIRXCCS001A Apply point-of-sale handling procedures

SIRXCCS002A Interact with customers

SIRXCLM001A Organise and maintain work areas

SIRXCOM001A Communicate in the workplace

SIRXICT001A Operate retail technology

SIRXIND001A Work effectively in a retail environment

SIRXINV001A Perform stock control procedures

SIRXOHS001A Apply safe working practices

SIRXRSK001A Minimise theft

Have sufficient relevant retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:

job descriptions and references from current or past employers

an entry interview to determine what competencies have been applied in the retail environment in a paid or voluntary capacity.

Computer Skills

Basic computer skills required.

Computer Requirements (Hardware/Software)

Home/Office computer

Windows XP, Vista or Windows 7

Office 2007 or 2010

Articulation

When you finish this course you can do SIR40207 Certificate IV in Retail Management (17486).

Sub courses
Communicate in the workplace	ICAW2002B
Profile a retail market	SIRXMPR001A
Maintain store safety	SIRXOHS002A
Maintain Store Security	SIRXRSK002A
Maintain Employee Relations	SIRXMGT002A
Build relationships with customers	SIRXSLS004A
Coordinate Work Teams	SIRXMGT001A
Develop Innovative Ideas at Work	SIRXQUA001A
Maintain and order stock	SIRXINV002A
Coordinate merchandise presentation	SIRXMER002A
Create a display	SIRXMER005A
Apply point-of-sale handling procedures	SIRXCCS001A
Interact with customers	SIRXCCS002A
Organise and maintain work areas	SIRXCLM001A
Operate retail technology	SIRXICT001A
Work effectively in a retail environment	SIRXIND001A
Perform stock control procedures	SIRXINV001A
Apply safe working practices	SIRXOHS001A
Minimise theft	SIRXRSK001A