Negotiation Skills

Negotiation training program: essential skills, tips and tactics

The most effective business negotiations result in a win-win situation for each party. So how do you make sure you get your share of the action? AIM’s negotiation training program gives you the tools, techniques and tactics you need to manage successful negotiations.

Whether employing staff, purchasing equipment, hiring suppliers, asking for a pay rise or managing a difficult customer, as a business professional every day involves a series of negotiations large and small. The cumulative results of these will determine your success.

Using proven tactics, this negotiation training program teaches the skills required for achieving positive results through negotiation from planning and managing through to closing the deal. It is ideal for anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.

How this negotiation training program benefits you and your organisation

Develop a comprehensive negotiation planning process

Manage the negotiation process

Analyse negotiation tactics

Select and use the negotiation tactic appropriate to the situation

Practise negotiation techniques to develop and refine your skills

Evaluate and improve the negotiation process

Gain practical skills and knowledge

Negotiation styles

The key negotiation phases: preparation, opening, exploring interests and options, closing, implementation and possible review

Negotiation practice

Please call MyCareer Education Customer Care on 1300 928 239 for scheduled sessions

Please note that this course is available to residents of NSW and ACT only