Certificate IV in Frontline Management

Course structure

The course structure below shows what you must do to complete this course. Units/modules are arranged in groups and sometimes also in subgroups.

You must complete each group as specified as well as following the course completion instructions. If a course contains optional groups there will be a statement at the top of the course indicating how many you must do. At the top of any group containing optional subgroups there will be a statement saying how many you must do.

Course contents

A total of 10 units must be completed - 4 core units plus 6 elective units.

CORE UNITS

All 4 module/units must be completed

Modules/Units	Name
BSBMGT401A	Show leadership in the workplace
BSBMGT402A	Implement operational plan
BSBOHS407A	Monitor a safe workplace
BSBWOR402A	Promote team effectiveness

Online Study Option 1

ELECTIVES UNITS

All 6 module/units must be completed

Modules/Units	Name
BSBCUS401A	Coordinate implementation of customer service strategies
BSBMGT403A	Implement continuous improvement
BSBRSK401A	Identify risk and apply risk management processes
BSBWOR401A	Establish effective workplace relationships
BSBWOR404B	Develop work priorities
BSBLED401A	Develop teams and individuals

Online Study Option 2

ELECTIVES UNITS

All 6 module/units must be completed

Modules/Units	Name
BSBCUS401A	Coordinate implementation of customer service strategies
BSBPMG510A	Manage projects
BSBRES401A	Analyse and present research information
BSBHRM402A	Recruit, select and induct staff
TAADEL403A	Facilitate Individual Learning
TAAENV403B	Ensure A Healthy and Safe Learning Environment

Career Opportunities

Working as a team leader, or in a supervisory, front desk or line management position.

Entry Requirements

There are no entry requirements for this qualification.

However, it is strongly recommended that students follow the preferred pathway to give you the greatest chance of success for this qualification.

Preferred pathways into this qualification are:

Completion of Certificate III in Frontline Management [BSB31207] or other relevant qualification/s

Evidence of competency in the majority of units required for the Certificate III in Frontline Management [BSB31207] or other relevant qualification/s

Some vocational experience in a supervisory role but no formal qualification

Articulation

When you finish this course you can apply to do BSB51107 Diploma of Management or other Diploma qualifications in the BSB07 Business Services Training Package such as business, marketing or human resources.

In addition, depending on units/electives completed in this course, you may be eligible for advanced standing in other courses and other Training Package qualifications.

Recognition of Prior Learning and Credit Transfer

Recognition of prior learning (RPL) is the process of assessing a candidate’s competence based on evidence other than a recent testamur listing identical or equivalent units. Evidence that may be used for recognition includes (but is not limited to)

older testamur listing identical or equivalent units together with evidence of currency

current testamur listing similar, but not equivalent, units of competence together with evidence of competence in the gaps between those units and the target units

evidence of competence gained through informal learning and/or work experience

 Credit Transfer is the process of acknowledging  successful completion of one or more units of competence with TAFE NSW or any other RTO. To have those units credited towards the current qualification, the student must be able to provide a testamur with transcript of competencies achieved.

If the date of the testamur is more than three years prior to the current enrolment the candidate will need to demonstrate that their competencies are still current. This changes the process from credit transfer to recognition.

Note: For Credit Transfer and RPL - Units are only considered ‘equivalent’ if the current Training Package lists them as such in the mapping of units from the immediately previous version of that Training Package.

Sub courses
Coordinate implementation of customer service strategies	BSBCUS401A
Promote team effectiveness	BSBFLM412A
Recruit, select and induct staff	BSBHRM402A
Develop teams and individuals	BSBLED401A
Show leadership in the workplace	BSBMGT401A
Implement operational plan	BSBMGT402A
Implement continuous improvement	BSBMGT403A
Monitor a safe workplace	BSBOHS407A
Manage projects	BSBPMG510A
Analyse and present research information	BSBRES401A
Identify risk and apply risk management processes	BSBRSK401A
Establish effective workplace relationships	BSBWOR401A
Develop work priorities	BSBWOR404B
Facilitate Individual Learning	TAADEL403A
Ensure A Healthy and Safe Learning Environment	TAAENV403B