Assertiveness Techniques

Assertiveness training — practical skills and techniques

If you want more confidence, more influence and more control in whatever situations the workplace throws at you, assertiveness training can empower you to reach your full potential.

With simple yet powerful assertiveness techniques and strategies, this course will enable you to confidently express your ideas, communicate effectively and resolve conflicts while respecting the views of others.

Through highly interactive skills practice, you’ll gain the self-confidence you need to make positive changes in your behaviour, build effective interpersonal relationships and achieve win-win outcomes through consideration of the needs and feelings of others.

How this assertiveness training course benefits you and your organisation

Recognise your own dominant style of behaviour and others’ behavioural styles

Develop appropriate assertive responses for different situations from a position of acceptance and control

Demonstrate effective ways of dealing with aggressive and non-assertive behaviour

Express criticism and praise in constructive ways

Identify alternative behaviours useful in resolving conflict

Gain practical skills and knowledge

Understanding your rights

Recognising your own and others’ reactions and responses in difficult situations

Recognising one’s habitual or most used style of behaviour

Dealing with aggressive or passive behaviour in others

Saying no comfortably and respectfully

Expressing criticism and praise constructively

Strategies for becoming more assertive and for more effective communication

Building empathy and rapport

Developing self confidence

Please note that this course is available to residents of NSW and ACT only