Show Leadership in the Workplace

overview

To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract.

Introduction to Leadership

Leadership is the art of influencing and directing people in such a way that will win their obedience, confidence, respect and loyal cooperation in achieving common objectives. In this first course in our Leadership series, we will overview some basic concepts associated with leadership. This course includes 45 minutes of learning covering the following topics:

Introduction

What is Leadership?

Leadership Goals and Roles

Leadership vs. Management

Mission and Goals Exercise

The Psychological Contract

Managing the Psychological Contract

Psychological Contract Exercise

Psychological Contract Theories

Maslow's Hierarchy of Needs

Herzberg and Satisfaction

Expectancy Theory

Goal Setting Theory

Equity Theory

Identifying Psychological Contracts

The importance of motivation

 

Being a Leader

People's attitudes toward work can be complex, so there can be no single method for influencing their attitude and behaviour. In this course, we will investigate the personal qualities that effective leaders draw on to motivate and influence a variety of people. This course includes 25 minutes of learning covering the following topics:

Being a Leader

Leadership Trait Checklist

Openness

Commitment to selfless goals

Intelligence

Emotional Intelligence

Perception of current circumstances

Vision for the future

Track record

Passion

Leadership Trait Exercise

Leadership Action Checklist

Commit to Excellence

Make decisions

Communicate

Personal skills

Asking for Advice

Being Humble and Proud

 

Leadership Approaches and Theories

Having looked at generic qualities found in effective leaders, in this course we will investigate the leadership approaches that tend to be most effective. Most approaches can be linked to a theory that reflects a leader's perspective. So that you can identify elements suited to your personality, we will discuss five of the most common approaches to leadership. This course includes 45 minutes of learning covering the following topics:

Making leaders

Leadership Approaches

The Trait Approach

The Behavioural Approach

The Contingency Approach

The Transactional Approach

The Transformational Approach

Your decision

Leadership Characteristics

Authenticity

Personal Credibility

Barriers to Authenticity

Emotional intelligence

Integrity

Personal Characteristics Exercise

Leadership Theories

Situational Leadership

Situational Leadership Levels

Ethical Leadership

Benefits for you and for followers

Benefits to the Organisation

Benefits to Society and the Environment

Ethical Questions

Changing people

Changing Direction

Changing Yourself

Planning Exercise

 

Motivation Concepts

Motivation is a complex process that requires an understanding of the needs, wants and expectations of people. It is much easier to lead and motivate if you understand what people's undeniable needs are and can generate the appropriate conditions to suit. In this course, we will investigate those conditions. This course includes 50 minutes of learning covering the following topics:

Results Management

External and Internal Context

The Business and Wider Economic Environment

Legal Environment

Societal, Political and Technological Factors

External and Internal Context

Stability and Creativity

Attention to detail

Human Orientation and Results Orientation

Collaboration

Internal Context Exercise

Clarifying and re-defining Work Tasks

Analyse and define tasks

Generate ideas and Evaluate ideas

Make a decision

Management style

Complexity, Uncertainty and Ambiguity Exercise

Allocating tasks

Job Enlargement and Enrichment

Working with teams

Motivation Characteristics Exercise

Improving work conditions

Health and safety

Work Environment Exercise

Social

Fair Play and Open Communication

Work Enjoyment

Personal and Employer-staff relations

Rewards and Recognition

Few would claim that rewards alone are enough to motivate employees. However, dissatisfaction with the level or structure of rewards can detract significantly from productivity. In this course, we will look at building a reward system that combines the monetary and nonmonetary elements that are crucial in attracting, retaining and motivating staff. This course includes 20 minutes of learning covering the following topics:

Reward system

Direct Monetary Rewards

Non-monetary rewards

Team based rewards

Performance Pay

Motivating High Performers

Complicated rewards

Rewards in Your System

Grievances and Discipline

In this course, we will investigate the clearly defined procedures for handling grievances as well as disciplinary options. Grievances are concerns, problems or complaints raised by a worker. The goal of a grievance procedure is to ensure that, as far as possible, grievances are dealt with and resolved informally through discussion between the aggrieved and their manager or supervisor. This course includes 40 minutes of learning covering the following topics:

Grievances and disciplinary action

Operational Grievances

Systemic Grievances

Handling Grievances

Grievance procedure

Formal Grievance procedure

Reporting, Hearing and further action

Grievance Exercise

Discrimination and harassment

Harassment

Self-discipline

Disciplinary Procedures

Misconduct

Gross Misconduct

Misconduct Exercise

Formal procedures

Taking disciplinary action

Informal cautions

Disciplinary Interviews

Information gathering interviews

Informal Meetings / Counselling Sessions

Hearings

Sanctions and Warnings

Transfer and Suspension

Demotion, fines and dismissal