Problem-Solving and Decision-Making
Course Summary
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overview
60 minutes of learning covering the following topics:
Introduction
Problem Solving and Decision Making
Creativity in Problem Solving and Decision Making
Problem Solving
Identify the Problem
Who Should Be Involved?
Define the Alternatives
Evaluate the Alternatives
Making a Decision
Types of Decisions
Decision-Making Styles
Authoritative: Leader makes the decision
Consultative: Leader consults with others and then makes the decision
Democratic: Group votes to decide and majority rules
Consensus: A Group decision is finalised when everyone supports it
Empowerment: Teams or individuals are empowered to make decisions within specific boundaries
Tips for Problem-Solving and Decision-Making
People Considerations
Time Considerations
Understanding Considerations
Information and Clarity Decisions
Situation Considerations
Conflict Prevention and Resolution and Alternative and Acceptance Considerations
Results and Benefits, Consistency Considerations
Decision Traps
Implementing the Solution
Measurement Techniques
Contingency Plan
Monitoring Results