Conflict Management

DESCRIPTION 

This course will explore the causes and effects of conflict, and learn how to manage it through effective communication, active listening, and problem solving. Develop your ability to use facilitation, negotiation or mediation in group situations to acheive win-win solutions. Whether you want to improve your ability to handle conflict in your life or to help others manage conflict better, you will find this course very beneficial.

LESSON STRUCTURE 

There are 8 lessons in this course:

1. Conflict Management and Anger
2. Listening
3. Negotiation
4. Mediation
5. Facilitation
6. Balance of Power
7. Discussion and Group Work
8. Crisis Analysis and Responses

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

AIMS

Describe the nature of human conflict and ways to manage it.

Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.

Define negotiation and discuss the process of negotiation

Define mediation and discuss the process of mediation

Define facilitation and discuss the process of facilitation

Discuss problems that may arise through negotiation, in particular, balance of power and its connotations

Explain the importance of working in groups as a means of learning how to deal with group conflicts

Explain ways of understanding and dealing with different types of crisis.

WHAT YOU WILL DO

Five conflict handling styles

Dealing with Anger

Controlling listening and Traps for listeners

Empathic listening

Negotiation between community and establishment

Practical suggestions for negotiation, breaking the rules, alternatives

Responsibilities of a mediator, mediation processes, agreements, team work, settling behaviours

Factors influencing the balance of power

Role play

Conducting structured experiences in small groups.

DELIVERY

Correspondence

Online