English for Hospitality

Do you want to work in the hospitality industry or improve your chances for promotion in the hospitality industry by learning English in a hospitality context?

Module 1

You will practise answering telephone calls to take phone messages, taking reservations, giving information and answering guests’ questions.

Module 2

You will practise:

Receiving guests at the front desk or restaurant reception.

Asking for information

Explaining services and facilities

Politely responding to guests when you are unable to help

Module 3

You will practise:

Giving directions to services inside the hotel and outside

Responding to room service and housekeeping requests

Taking orders in a restaurant, café or bar

Module 4

You will practice earn how to:

Dealing with complaints

Processing bills

Dealing with payment problems