Certificate III in Information Technology (Support)

Course overview

This course provides basic skills in computer hardware, software and system support. A person with these skills would be able to provide first level computer support to people using information and communications technology(ICT) in a small unit or branch within an organisation.

You will learn about computer hardware, system and application software and the associated diagnostics. You will also develop skills in basic system administration and customer support.

course structure

The course structure below shows what you must do to complete this course. units/modules are arranged in groups and sometimes also in subgroups.

You must complete each group as specified as well as following the course completion instructions. If a course contains optional groups there will be a statement at the top of the course indicating how many you must do. At the top of any group containing optional subgroups there will be a statement
saying how many you must do.

Online Study Option

A total of 28 units must be completed - 24 core units plus 4 elective units.

CORE UNITS

All 24 module/units must be completed

Modules/Units	Name
BSBCMN106A	Follow workplace safety procedures
ICAD2012B	Design organisational documents using computing packages
ICAU1128B	Operate a personal computer
ICAU2005B	Operate computer hardware
ICAU2006B	Operate computing packages
ICAU2013B	Integrate commercial computing packages
ICAU2231B	Use computer operating system
ICAW2001B	Work effectively in an IT environment
ICAW2002B	Communicate in the workplace
ICAD3218B	Create user documentation
ICAI3020B	Install and optimise operating system software
ICAS3031B	Provide advice to clients
ICAS3234B	Care for computer hardware
ICAT3025B	Run standard diagnostic tests
ICAU3004B	Apply occupational health and safety procedures
ICAI3021B	Connect internal hardware components
ICAS3024B	Provide basic system administration
ICAS3115B	Maintain equipment and software in working order
ICAU3019B	Migrate to new technology
ICTCC330A	Manage customer relationships

ELECTIVES UNITS

At least 4 module/units must be completed

Modules/Units	Name
ICAB3018B	Develop macros and templates for clients using standard products
ICAB4135B	Create a simple mark-up language document to specification
ICAB4169B	Use development software and IT tools to build a basic website
ICAB4225B	Automate processes
ICAD4217B	Create technical documentation
ICAI3101B	Install and manage network protocols
ICAI3110C	Implement system software changes
ICAI4029C	Install network hardware to a network
ICAI4030B	Install software to networked computers
ICAI4097C	Install and configure a network
ICAS3032B	Provide network systems administration
ICAS3034B	Determine and action network problems
ICAS3120C	Configure and administer a network operating system
ICAS3121B	Administer network peripherals
ICAS4127B	Support system software
ICAS4134C	Provide first-level remote help desk support
ICAS4201B	Transfer content to a website using commercial packages
ICAU3028B	Customise packaged software applications for clients
ICAU3126B	Use advanced features of computer applications
ICAU4207B	Apply web authoring tool to convert client data for websites
ICAA4041C	Determine and confirm client business expectations and needs
ICAD4043B	Develop and present a feasibility report
ICTCC121A	Use an enterprise information system

Career Opportunities

Computer or user support role.

Entry Requirements

NSW School Certificate or equivalent.

Articulation

When you finish this course you may be eligible for advanced standing in several Information Technology Certificate IV and Diploma courses including Support and Websites.

This course provides a natural progression into the Certificate IV in Information Technology (Support) ICA40205.

Early Exit Points

Depending on your choice of electives you may be eligible to receive the award of Certificate II in Information Technology (ICA20105); Certificate III in Information Technology (Network Administration) TAFE NSW course 19003; Certificate III in Information Technology (Applications), TAFE NSW course 19002.

Computer Skills

Students will need to be able to operate a personal computer to access:

Web pages

Manage files

Conduct research

Use email (with attachments)

Computer Requirements (hardware/software)

Home/Office computer

Windows, or equivalent

Microsoft Office, or equivalent

Broadband Internet access

Recognition of Prior Learning and Credit Transfer

Recognition of prior learning (RPL) is the process of assessing a candidate’s competence based on evidence other than a recent testamur listing identical or equivalent units. Evidence that may be used for recognition includes (but is not limited to)

older testamur listing identical or equivalent units together with evidence of currency

current testamur listing similar, but not equivalent, units of competence together with evidence of competence in the gaps between those units and the target units

evidence of competence gained through informal learning and/or work experience

Credit Transfer is the process of acknowledging successful completion of one or more units of competence with TAFE NSW or any other RTO. To have those units credited towards the current qualification, the student must be able to provide a testamur with transcript of competencies achieved.

If the date of the testamur is more than three years prior to the current enrolment the candidate will need to demonstrate that their competencies are still current. This changes the process from credit transfer to recognition.

Note: For Credit Transfer and RPL - Units are only considered ‘equivalent’ if the current Training Package lists them as such in the mapping of units from the immediately previous version of that Training Package.

Sub courses
Use advanced features of computer applications	ICAU3126B
Follow workplace safety procedures	BSBCMN106A
Determine and confirm client business expectations and needs	ICAA4041C
Create a simple mark-up language document to specification	ICAB4135B
Use development software and IT tools to build a basic website	ICAB4169B
Automate processes	ICAB4225B
Design organisational documents using computing packages	ICAD2012B
Create user documentation	ICAD3218B
Develop and present a feasibility report	ICAD4043B
Create technical documentation	ICAD4217B
Install and optimise operating system software	ICAI3020B
Connect internal hardware components	ICAI3021B
Install and manage network protocols	ICAI3101B
Install network hardware to a network	ICAI4029C
Install software to networked computers	ICAI4030B
Install and configure a network	ICAI4097C
Provide basic system administration	ICAS3024B
Provide advice to clients	ICAS3031B
Provide network systems administration	ICAS3032B
Configure and administer a network operating system	ICAS3120C
Support system software	ICAS4127B
Provide first-level remote help desk support	ICAS4134C
Transfer content to a website using commercial packages	ICAS4201B
Run standard diagnostic tests	ICAT3025B
Operate a personal computer	ICAU1128B
Operate computer hardware	ICAU2005B
Operate computing packages	ICAU2006B
Integrate commercial computing packages	ICAU2013B
Use computer operating system	ICAU2231B
Apply web authoring tool to convert client data for websites	ICAU4207B
Work effectively in an IT environment	ICAW2001B
Communicate in the workplace	ICAW2002B
Use an enterprise information system	ICTCC121A
Implement system software changes	ICAI3110C
Care for computer hardware	ICAS3234B
Apply occupational health and safety procedures	ICAU3004B
Maintain equipment and software in working order	ICAS3115B
Migrate to new technology	ICAU3019B
Manage customer relationships	ICTCC330A
Develop macros and templates for clients using standard products	ICAB3018B
Determine and action network problems	ICAS3034B
Administer network peripherals	ICAS3121B
Customise packaged software applications for clients	ICAU3028B