Home Information Technology (IT) Certificate II in Information Technology

Certificate II in Information Technology

Course Summary

Course Level Certificate II
Supplier Australian College of Commerce and Management
Delivery Modes Online, Distance Learning Price Enquiry
Duration 26 Weeks
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Course Overview and Suitability

This course is the entry level qualification for those interested in commencing a career in IT, supported with formal studies.

  • Junior Network Assistant
  • Help Desk Operator
  • IT Assistant or Trainee
  • PC or Client Support Officer
  • Maintenance or Support Technician
  • Course & Vocational Outcomes

    The course consists of 8 core modules that deliver skills and knowledge in:

  • Operating computer packages
  • Integration of commercial computing packages
  • Document design for computer packages
  • Effective communication skills
  • Working effectively with computers
  • Working safely

  • The electives included cover basic IT skill sets required in today’s’ work environment:

  • Operation of personal computer
  • Word processing & Spreadsheet applications
  • Database operation
  • Connection of hardware peripherals
  • Installation of software applications
  • Maintaining system integrity
  • Accessing the internet
  • Enrolment Options

  • Private enrolment
  • Employer sponsored enrolment
  • Course Duration

    You study at your own pace with distance delivery. You are however, required to submit work at regular intervals and to an agreed timetable of study. Normal fulltime study takes 26 weeks. Part time study takes 52 weeks. Most traineeships allow 12 months for completion.

    The College has continuous intake and commences courses all year round.

    Entry Requirements

    To complete this course you must have internet access and an operational IT environment on which you are permitted to conduct practical activities on, and skilled IT professionals to supervise you.

    You will need to have a Windows platform & Office 2000 XP or Office 2007.

    Discuss these entry requirements with the College prior to enrolment.

    Qualification & Career Pathways

    Career paths include opportunities as:

  • IT Help Desk 2nd level support
  • IT Support Officer
  • Technical Support Officer

  • This is a nationally accredited formal qualification recognised as part of the Australian Qualifications Framework. After completion of this qualification, you have the choice to continue your studies at Certificate III level:

    Certificate III IT (General)

  • Applications
  • Networking
  • Support
  • This Timetable builds-in the Certificate I prerequisite unit/s.

    Module 1 Operate a Word Processing Application

    ICAU1128A

    Operate a personal computer

    (elective 2 – pre-requisite)

  • Start the computer
  • Access basic system information
  • Navigate and manipulate desktop environment
  • Organise basic directory/folder structure and files
  • Organise files for user and/or organisation requirements
  • Print information
  • Shut down computer
  • ICAU1129A

    Operate a word processing

    application*

  • Create documents
  • Customise basic settings to meet page layout conventions
  • Format document
  • Create tables
  • Add images
  • Use mail merge
  • Print documents
  • The 3 certificate 1 units marked * are required for completion of ICAU2006A Operate computer packages

    Module 2 Operate Spreadsheets

    ICAU1130A

    Operate a spreadsheet application*

  • Create spreadsheets
  • Customise basic settings
  • Format spreadsheet
  • Incorporate object and chart in spreadsheet
  • Print spreadsheet
  • The 3 certificate 1 units marked * are required for completion of ICAU2006A Operate computer packages

    Module 3 Operate Databases

    ICAU1131A

    Operate a database application*

  • Create database
  • Customise basic settings
  • Create reports
  • Create forms
  • Retrieve information
  • ICAU2006A

    Operate computer packages

    (core)

  • Use appropriate software
  • Access, retrieve and manipulate data
  • Access and use help functions within each application
  • Use keyboard and equipment
  • The 3 certificate 1 units marked * are required for completion of ICAU2006A Operate computer packages

    Module 4 Integrate Applications

    ICAU2013A

    Integrate commercial computing

    packages

    (core)

  • Determine work requirements
  • Produce required data/documents to new format
  • Save and retrieve data with the aid of help functions
  • ICAD2012A

    Design organisational documents

    using computer packages

    (core)

  • Design documents to meet organisational needs
  • Access, retrieve, manipulate and save data
  • Module 5 Safety in an IT Environment

    BSBCMN106A

    Follow workplace safety

    procedures

    (core)

  • Follow workplace safety procedures
  • Contribute to Occupational Health & Safety in the workplace
  • Module 6: Working in IT

    ICAW2001A

    Work effectively in an IT

    environment

    (core)

  • Identify IT in an organisation and related relevant policies and procedures
  • Identify IT equipment, software and operating systems used by the organisation
  • ICAW2002A

    Communicate in the workplace

    (core)

  • Establish contact with clients
  • Process information
  • ICAD2003A

    Receive and process oral and

    written communication

    (elective 1)

     

  • Receive and process oral communication from clients
  • Receive and process written communication
  • Respond to incoming telephone calls
  • Make telephone calls
  • Module 7 Operating Systems

    ICAU2231A

    Use computer operating system

    (core)

  • Configure operating system
  • Use operating system
  • Optimise operating system
  • Support input and output devices
  • Module 8 Computer Hardware and Peripherals

    ICAU2005A

    Operate Computer Hardware

    (core)

  • Identify computer hardware components
  • Understand the inter-relationship between computer hardware and software
  • Use computer input equipment
  • ICAS2014A

    Connect hardware peripherals

    (elective 3)

  • Confirm requirements of client
  • Obtain required peripherals
  • Connect hardware peripherals
  • Module 9 System Maintenance

    ICAI2015A

    Install software applications

    (elective 4)

  • Determine software or software upgrade requirements
  • Obtain software or software upgrade
  • Install or upgrade software
  • ICAS2017A

    Maintain system integrity

    (elective 5)

  • Carry out system back-up
  • Restore system back-up
  • Carry out virus scanning
  • Follow copyright procedures and record software licences where appropriate
  • Module 10 – Access the Internet

    ICPMM63bA

    Access the Internet

  • Identify and use local resources
  • Identify and use remote resources

  • Sub courses
    Connect hardware peripherals ICAS2014B
    Operate computer hardware ICAU2005B
    Communicate in the Workplace BSBCMM201A
    Use computer operating system ICAU2231B
    Integrate commercial computing packages ICAU2013B
    Operate a database application ICAU1131B
    Operate a spreadsheet application ICAU1130B
    Operate a personal computer ICAU1128B
    Operate a word processing application ICAU1129B
    Follow Workplace Safety Procedures BSBCMN106A
    Install software applications ICAI2015B
    Maintain system integrity ICAS2017B
    Receive and process oral and written communication ICAD2003B
    Work effectively in an IT environment ICAW2001B

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