Home Information Technology (IT) Certificate III in Information Technology

Certificate III in Information Technology

Course Summary

Course Level Certificate III
Supplier Australian College of Commerce and Management
Delivery Modes Online, Distance Learning Price Enquiry
Duration Call to confirm Financial Assistance Traineeship
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Course Suitability

This course is the entry level qualification for IT professionals starting formal studies in IT.

  • Network Assistant
  • Help Desk Operator
  • IT Assistant or Trainee
  • PC or Client Support Officer
  • Maintenance or Support Technician
  • Course & Vocational Outcomes

    The course consists of 5 core modules that deliver skills and knowledge in:

  • Installing and optimising software
  • Maintaining equipment and software
  • Creating user documentation
  • Providing advice to clients
  • Working safely
  • The electives allow skill development in 1 of 3 possible streams:

    Network Administration Stream

  • Installing and managing network protocols
  • Configure a network operating system
  • Determine and action network problems
  • Migrate to new technology
  • Network Administration
  • Support Stream

  • Connect internal hardware components
  • Advanced features of software
  • Develop macros and templates
  • Migrate to new technology
  • Provide basic system administration
  • Applications Stream

  • Customise software
  • Advanced features of software
  • Develop macros and templates
  • Migrate to new technology
  • Implement system software changes
  • Enrolment Options

  • Private enrolment
  • Employer sponsored enrolment
  • Traineeship enrolment*
  • * Subject to eligibility in your state. Note: all types of enrolments are subject to meeting the entry requirements.

    Course Duration

    You study at your own pace with distance delivery. You are however, required to submit work at regular intervals and to an agreed timetable of study. Normal fulltime study takes 26 weeks. Part time study takes 52 weeks. Most traineeships allow 24 months for completion but this course is normally timetabled over 12 months. The College has continuous intake and commences courses all year round.

    Entry Requirements

    To complete this course you must have internet access and an operational IT environment on which you are permitted to conduct practical activities on, and skilled IT professionals to supervise you.

    There are different hardware and software requirements for this course depending upon the “stream” that you choose.

    Note that entry into this course requires you to have the necessary prerequisite units from Certificate II or be assessed as having these competencies prior to commencing the course.

    Discuss these entry requirements with the College prior to enrolment.

    Qualification & Career Pathways

    Career paths include opportunities as:

  • IT Help Desk 2nd level support
  • IT Support Officer
  • Technical Support Officer
  • This is a nationally accredited formal qualification recognised as part of the Australian Qualifications Framework. After completion of this qualification, you have a range of opportunities to continue your studies at Certificate IV level:

  • Certificate IV in IT (General)
  • Certificate IV in IT (Networking)
  • Certificate IV in IT (Support)

  • Module 1 Applications – Advanced Features of Software Applications

    ICAU3126A

    Use advanced features of

    computer applications

  • Manipulate data using office products
  • Access and use support resources as required
  • Configure the computing environment to suit different needs
  • ICAB3018A

    Develop macros and

    templates for clients using

    standard products

     

  • Determine macro or template requirement that is needed
  • Develop macro or template for client using office products
  • Provide client support for the macro or template as required
  • Module 2 Applications – Customise Software Applications

    ICAU3028A

    Customise packaged

    software applications for

    clients

  • Analyse customisation requirements
  • Develop customisation
  • Provide support for customised application
  • ICAI3110A

    Implement system software

    changes

     

  • Determine system changes required
  • Carry out system changes
  • Present changes to client
  • Perform handover to client's operational
  • Module 3 Applications – Create User Documentation

    ICAD3218A

    Create user documentation

  • Determine documentation standards and requirements for your organisation
  • Produce technical software documentation that is readable
  • Create client user documentation using office products
  • Obtain endorsement/sign-off to ensure clarity
  • ICAD4217A

    Create technical documentation

     

  • Identify and analyse documentation needs
  • Design documentation
  • Develop documentation
  • Evaluate and edit documentation
  • Prepare documentation for publication
  • Module 4 Applications – Safety

    ICAU3004A

    Apply occupational health and safety procedures

  • Determine OH&S issues relating to immediate work environment
  • Document and disseminate OH&S requirements
  • Provide basic ergonomic advice
  • Module 5 Applications – Maintain Equipment and Software

    ICAS3234A

    Care for computer hardware

  • Establish safe work practices
  • Establish location requirements for hardware and peripherals
  • · Establish maintenance practices
  • · Determine appropriate hardware quality standards
  • ICAS3115A

    Maintain equipment and

    software in working order

     

  • Determining the equipment maintenance required
  • Diagnose and repair faults on computers
  • Document maintenance carried out and make recommendations for future maintenance
  • Module 6 Applications – Install and Optimise Software

    ICAI3020A

    Install and optimise operating

    system software

  • Determine operating systems requirements for your company
  • Obtain operating system from different vendors
  • Install and optimise operating system on different machines
  • Provide instruction to meet new software requirements as required
  • ICAT3025A

    Run standard diagnostic

    tests

  • Learn how to operate system diagnostics programs
  • Learn to effectively scan systems for viruses
  • Module 7 Applications – Migrate to New Technology

    ICAU3019A

    Migrate to new technology


  • How to apply existing knowledge and techniques to new technology
  • Know when to apply advanced functions of the technology to solve organisational problems
  • Learn to apply new functions of upgraded technology
  • Module 8 Applications – Provide Advice to Clients

    ICTCC330A

    Manage customer

    relationship

  • Contribute to the meeting of customer needs
  • Obtain feedback from customers
  • Use customer feedback to enhance customer relationships
  • ICAS3031A

    Provide advice to clients

     

  • Analyse client support issues within your organisation
  • Provide advice on software for your company
  • Provide advice on hardware for your company
  • Provide advice on network for your company
  • Obtain client feedback to ensure satisfaction
  • Support Stream:

    Module 1 Support – Maintain Equipment and Software

    ICAS3234A

    Care for computer hardware

  • Establish safe work practices
  • Establish location requirements for hardware and peripherals
  • Establish maintenance practices
  • Determine appropriate hardware quality standards
  • ICAS3115A

    Maintain equipment and

    software in working order

     

  • Determining the equipment maintenance required
  • Diagnose and repair faults on computers
  • Document maintenance carried out and make recommendations for future maintenance
  • Module 2 Support – Safety

    ICAU3004A

    Apply occupational health

    and safety procedures

  • Determine OH&S issues relating to immediate work environment
  • Document and disseminate OH&S requirements
  • Provide basic ergonomic advice
  • Module 3 Support – Install and Optimise Software

    ICAI3020A

    Install and optimise operating

    system software

  • Determine operating systems requirements for your company
  • Obtain operating system from different vendors
  • Install and optimise operating system on different machines
  • Provide instruction to meet new software requirements as required
  • ICAT3025A

    Run standard diagnostic

    tests

     

  • Learn how to operate system diagnostics programs
  • Learn to effectively scan systems for viruses
  • Module 4 Support – Connect Hardware

    ICAI3021A

    Connect internal hardware

    components

  • Determine new components required
  • Obtain components from different sources
  • Install components safely
  • Provide instruction on the new components use
  • Module 5 Support – Migrate to New Technology

    ICAU3019A

    Migrate to new technology

  • How to apply existing knowledge and techniques to new technology
  • Know when to apply advanced functions of the technology to solve organisational problems
  • Learn to apply new functions of upgraded technology
  • Module 6 Support – Provide Advice to Clients

    ICTCC330A

    Manage Customer

    Relationship

  • Contribute to the meeting of customer needs
  • Obtain feedback from customers
  • Use customer feedback to enhance customer Relationships
  • ICAS3031A

    Provide advice to clients

  • Analyse client support issues within your organisation
  • Provide advice on software for your company
  • Provide advice on hardware for your company
  • Provide advice on network for your company
  • Obtain client feedback to ensure satisfaction
  • Module 7 Support – Provide Basic System Administration

    ICAS3024A

    Provide basic system

    administration

  • Learn to record security access
  • Know how to record software licences
  • Effectively carry out system backups
  • Learn to restore system backups
  • Effectively document security access
  • ICAI3101A

    Install and manage network

    protocols

  • Install and manage network protocols
  • Identify network protocol applications
  • Module 8 Support – Advanced Features of Software Applications

    ICAU3126A

    Use advanced features of

    computer applications

  • Manipulate data using office products
  • Access and use support resources as required
  • Configure the computing environment to suit different needs
  • ICAB3018A

    Develop macros and

    templates for clients using

    standard products

     

  • Determine macro or template requirement that is needed
  • Develop macro or template for client using office products
  • Provide client support for the macro or template as required
  • Module 9 Support – Create User Documentation

    ICAD3218A

    Create user documentation

  • Determine documentation standards and requirements for your organisation
  • Produce technical software documentation that is readable
  • Create client user documentation using office products
  • Obtain endorsement/sign-off to ensure clarity
  • ICAD4217A

    Create technical

    documentation

  • Identify and analyse documentation needs
  • Design documentation
  • Develop documentation
  • Evaluate and edit documentation
  • Prepare documentation for publication
  • Networking Stream:

    Module 1 Networking – Install and Optimise Software

    ICAI3020A

    Install and optimise operating

    system software

  • Determine operating systems requirements for your company
  • Obtain operating system from different vendors
  • Install and optimise operating system on different machines
  • Provide instruction to meet new software requirement as required
  • ICAT3025A

    Run Standard Diagnostic

    Tests

     

  • Learn how to operate system diagnostics programs
  • Learn to effectively scan systems for viruses
  • Module 2 Networking – Safety

    ICAU3004A

    Apply occupational health

    and safety procedures

  • Determine OH&S issues relating to immediate work environment
  • Document and disseminate OH&S requirements
  • Provide basic ergonomic advice
  • Module 3 Networking – Maintain Equipment and Software

    ICAS3234A

    Care for computer hardware

  • Establish safe work practices
  • Establish location requirements for hardware and peripherals
  • Establish maintenance practices
  • Determine appropriate hardware quality standards
  • ICAS3115A

    Maintain equipment and

    software in working order

     

  • Determining the equipment maintenance required
  • Diagnose and repair faults on computers
  • Document maintenance carried out and make recommendations for future maintenance
  • Module 4 Networking – Provide Basic System Administration

    ICAS3024A

    Provide basic system

    administration

  • Learn to record security access
  • Know how to record software licence
  • Effectively carry out system backup
  • Learn to restore system backups
  • Effectively document security access
  • ICAI3101A

    Install and manage network

    protocols

  • Install and manage network protocols
  • Identify network protocol applications
  • Module 5 Networking – Create User Documentation

    ICAD3218A

    Create user documentation

     

  • Determine documentation standards and requirements for your organisation
  • Produce technical software documentation that is readable
  • Create client user documentation using office products
  • Obtain endorsement/sign-off to ensure clarity
  • ICAD4217A

    Create technical

    documentation

     

  • Identify and analyse documentation needs
  • Design documentation
  • Develop documentation
  • Evaluate and edit documentation
  • Prepare documentation for publication
  • Module 6 Networking – Provide Network Systems Administration

    ICAS3032A

    Provide network systems

    administration

  • Provide client access and security as required
  • Input into and disseminate disaster recovery plans
  • Monitor network performance under different circumstances
  • Module 7 Networking – Provide Advice to Clients

    ICTCC330A

    Manage customer

    relationship

  • Contribute to the meeting of customer needs
  • Obtain feedback from customers
  • Use customer feedback to enhance customer relationships
  • ICAS3031A

    Provide advice to clients

     

  • Analyse client support issues within your organisation
  • Provide advice on software for your company
  • Provide advice on hardware for your company
  • Provide advice on network for your company
  • Obtain client feedback to ensure satisfaction
  • Module 8 Networking – Actioning Network Problems

    ICAS3034A

    Determine and action

    network problems

  • Determine client requirements and ascertain if problem exists
  • Determine whether problem is covered by policy
  • Carry out maintenance support on identified problem
  • Prepare maintenance report and verify solution
  • ICAS3120A

    Configure and administer a

    network operating system

     

  • Review network policies
  • Create an interface with existing system
  • Set up and manage the network file system
  • Manage user services
  • Monitor user accounts
  • Provide and support back up security
  •  

    ICAS3121A

    Administer network

    peripherals

     

  • Install peripherals to a network
  • Configure peripheral services to manage peripherals
  • Administer and support peripheral services
  • Maintain peripherals and fix common problems

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