Certificate IV in Banking Services

About this Qualification

Financial Services organisations have to ensure that their staff stay trained and up-to-date with
new products, compliance matters and sales and service skills.

The Certificate IV in Financial Services qualification allows a wide range of subject
options to enable financial services organisations to select the skills and knowledge
that their staff would benefit from training in. The Certificate IV qualification suits experienced staff
looking at up-skilling or learning new fields so they can be multi-skilled. It can also be used to
meet regulatory obligations about proving staff competence and can also include Tier 2
accreditation or refresher training.

This flexibility with subject choice makes this qualification an extremely flexible one that can
be tailored for most financial services organisations and job roles. It can be tailored to
suit operational staff and/or supervisory staff.

Course Suitability

The job roles that may suit this course include:

Senior Customer Service Officers

Finance Officers

Team Leaders

Branch Managers or Supervisors

Lending Officers

Enrolment Options

This qualification is available in most states as a government funded Traineeship enrolment*
*Subject to eligibility in your state.
The qualification is also available for individual students to enrol on a private basis.
Employers can also directly enrol staff whereTraineeship enrolment is not suitable.

Course Fees

The course fees for eligible New Worker Traineeship enrolments* are paid directly by the
government. The only fees payable by the employer for eligible New Worker Traineeship
enrolments are the compulsory annual Enrolment Fee as set by the
relevant state government.

All course fees cover the full cost of course materials issued to students.

Course Duration

The qualification is timetabled to be completed in one year over a 36 week period, with students
required to mail assignments to the College at regular intervals.
Regular study of approximately 3 hours per week, in conjunction with on-the-job practice of
the skills covered in the course would normally be required to successfully complete this
qualification.
The timetable can be extended to a longer period subject to maximum timeframes set in
each State for Traineeship enrolments (generally 12 months but 24 months in some States).
Students can complete as early as they like – as they study at their own pace.
Enrol at any time as the College has continuous courses all year round.

Course Benefits

The qualification offers:

Cost effective ways for employers to up-skill staff

Access to Traineeship Incentives

Flexible method of delivery that suits busy office environments

Structured, high quality training

Wide range of subjects that allow tailoring to individual business and employee needs

College Trainers and Materials Each student will have a dedicated College
Training Manager to provide immediate assistance and support.
The College Trainers all have “real life” experience in the areas that they train in, and so
have the expertise and skills to provide effective student and employer support.
The course materials are delivered in separate “modules” or workbooks. Each module
concentrates on a specific theme, and may cover a number of “units of competency” (these
are the “national standards” that apply to the qualification).
The College course material is easy to read and understand and is kept up to date with current
business practices and relevant legislation.
Students are issued a Course Folder to keep their course material organised.
The College provides a Typing Tutorial computer programme and a Desktop Publishing CD.

Course Delivery

Course can be delivered in a range of delivery modes based on the most suitable mode for the
circumstances:

Workbook / correspondence

On-line learning

Class room learning

In some situations the mode will be a mix of these options. Discuss these options with the
College.
Workbook modules are designed so that students can use small periods of time to
“study”. This makes the course achievable even in a busy branch or office – with small periods of
time being able to be used effectively.

Entry Requirements

Average level literacy and numeracy skills are required for this qualification.
Subject to the electives chosen, average English language communication skills may be required.

Course Subjects and Electives

The qualification includes the following core modules:

Use Technology in the Workplace

Safety at Work

Compliance

Banking Elective

Greenlight to Customer Service

Provide Sales Solutions to Customers

Professional Practices in Finance

The qualification includes the following elective modules:

Financial Products

Introduction to Loan Products

ASIC Tier 2

Providing Broking Services

Business Networks

Loan Approval Process

Advanced Securities

Achieving Work Priorities

Cards and EFT

Resolving Disputes

Collect Debts

Quoting General Insurance

Provide Personal Leadership

Budgeting for Members

Other electives are available subject to identified workplace needs.

Qualification & Career Pathway

This is a nationally accredited, formal qualification recognised as part of the Australian
Qualifications Framework.
After completion of this qualification you have a range of opportunities to continue your studies at
Diploma level, such as the Diploma of Financial Services.
Those seeking to increase or have their team leadership skills recognised would consider the
Diploma of Management.

Career paths include opportunities as:

Branch Managers and Supervisors

Specialist Officers

Lending Officers