Gathering Information

How to plan and run effective customer interviews

In a world awash with easily accessible and general information and data online, one-on-one customer interviews remain a highly efficient and insightful way for you to understand and meet your customers’ needs.
If your job involves regular meetings or interviews with your customers, this course will give you the practical skills you need to gather valuable data that you can use to enhance your personal performance and that of your team.

From preparing questions to conducting the interview, to controlling the interview and communicating the results to your team, you’ll be able to back up your existing high-level experience and people skills with actual insights from customers. The material also includes legislative requirements, ethical considerations and information on recording and storing data.

How this customer interviews training course benefits you and your organisation

Plan and prepare for an interview

Conduct an interview

Communicate effectively

Effectively control the interview

Accurately record relevant information

Store, retrieve and distribute outcomes

Gain practical skills and knowledge

Types of interviews

Legislation, ethics and responsibilities

Structuring an interview and question types

Listening skills

Body language

Recording, storing and retrieving information

 

Please click here for more information

Please call us on 1300 928 239 for scheduled sessions.

Please note that this course is available to residents of NSW and ACT only

Sub courses
Gathering Information Through Interviews- unit