Continuous Improvement - unit

Course overview

Market forces place increased pressure on organisations to improve their products and services. To remain competitive in this environment, organisations must continually seek ways to improve all aspects of their business - including workplace relationships, processes, products and services.

While the focus on achieving quality products and services is not new, it has shifted from being reactive - inspect and fix - to proactove, plan to get it right the first time.

This practical workshop will equip frontline managers with the vital skills to ensure the quality and continuous improvement process is team-centred and team-driven.

Key benefits

This practical workshop will equip frontline managers with the vital skills to ensure the quality and continuous improvement process is team-centred and team-driven.

Who Should attend

All managers working at the frontline of an organisation, from supervisors and team leaders through to business unit and divisional managers.

Learning outcomes

Implement continuous improvement systems and processes.

Monitor, adjust and report performance.

Consolidate opportunities for further improvement.

Course content

The program covers the following areas:

quality and continuous improvement defined

process thinking and continuous improvement

continuous improvement and teams

Plan-Do-Check-Act cycle

data collection and analysis tools

continuous improvement models and approaches

Assessment details

You may achieve a Statement of Attainment if you choose to be assessed for this module.

Assessment is by workplace project.

Assessment is optional unless you are completing a qualification.

Please note assessment incurs a fee unless enrolled in a qualification.

Australian Qualifications Framework level

Level 4 and 5.

Prices

Member Rate:	$ 565.00 *
Corporate Rate:	$ 565.00 *
Non-Member Rate:	$ 630.00 *

 

Please note that this course is available to residents of NSW and ACT only