TalentScout Call Centre

Course Overview

It used to be you had to make a choice between your own productivity and the quality of your hires. Now with TalentScout, you can cut pre-employment testing time in half and get more in-depth analysis of an applicant's job-specific competencies.

TalentScout is a revolutionary new testing solution that enables you to determine, with a single test and in half the time required by traditional testing, whether a job applicant has the knowledge, skills and abilities needed to be successful in particular position. Using advanced testing technologies such as Computer-Adaptive Testing and performance-based interactive simulations, TalentScout gives you the most.

TalentScout Call Centre can be completed as an individual course or within SC1737 - TalentScout.

The Cost of Inefficient Testing

When testing is combined with interviewing and other recruitment activities, it can mean a potential employee is in your office for close to two hours! The hidden cost of this inefficient testing includes:

• The inability to test job applicants on all their skills, limiting their placement opportunities.
• Lost candidates, who must often visit your office during a brief lunch break, cannot afford the time to go through your entire testing and application procedure.
• The need to buy additional computer hardware and testing software to accommodate multiple job candidates, each taking an hour or more to be tested.
• The overall loss of office productivity due to testing bottlenecks.

Scope Out Star Performers in Half the Time

Traditional Recruitment TalentScout Recruitment Fill out application 15 minutes Fill out application 15 minutes  Software testing on two applications 50-60 minutes Software testing on two applications 20-25 minutes  Interview 15 minutes Interview 15 minutes  Total time spent in your office Close to two hours Total time spent in your office Under one hour

Skills Measured

• Customer Service Orientation 
• Audio Data Entry - Speed and Accuracy 
• Customer Service Scenarios

Frequently Asked Question (FAQ)

To view the FAQ on TalentScout, please click here.