Retail Sales - Customer Service Skills Based Testing

Course Overview

This is a Skills Based Test which will assess your current skill level.

The testing professional's choice for testing retail sales trainees and job applicants for sales positions.

In today's expanding retail sales markets, a poor hire or high turnover can cost organisations time and money, lost customers and lost sales. SkillCheck's RetailSales test package can help you avoid expensive mistakes.

Retail Sales - Customer Service can be completed as an individual test or within SC1629 - Retail Sales Test Package.

The Skillcheck Professional v.4 Testing System

SkillCheck RetailSales belongs to the SkillCheck Professional v.4 family of products - the world's most advanced testing and reporting system.

The SkillCheck Professional v.4 system includes tests on a wide range of skills, aptitudes and attitudes, including the world's most advanced software simulation testing, and tests on typing, data entry and many other skills.

Advanced Reporting

SkillCheck RetailSales reporting features provide more and better ways to read and interpret test results at the click of a mouse. This advanced capability enables you to analyse a candidate's test performance in relationship to other test takers.

And new "profile" reports can display data from all tests taken by a single candidate, or all candidates who have taken a particular test.

No other testing product offers this wide range of reporting options useful to you and your clients.

Advanced Test-Making Capability

With SkillCheck's advanced test customisation, a test administrator can create tests that combine questions from any SkillCheck test database into a single test.

The new SkillCheck ItemWriter also allows you to create your own test questions (multiplechoice, true-false, fill-in-the-blank and matching) and combine those questions with any SkillCheck question to create a test that perfectly fits your needs!

Using SkillCheck's advanced test making features, a test administrator can create a test customised to a specific training program or job that contains questions relating to all relevant aspects of their retail environment.

Features

• Tests in the SkillCheck RetailSales test package are designed to measure knowledge and skills required for effective retail sales work.
• All tests are based on standards established by the National Retail Foundation (NRF) for the National Skills Standard Board (NSSB). 
• With SkillCheck's advanced test-making option, you can create tests that include questions from any SkillCheck test product, or combine your own questions with SkillCheck's advanced test items! 
• SkillCheck RetailSales tests are available for PCs, networks and via the World Wide Web!

Software System Requirements

SkillCheck Professional v.4 testing software has the following minimum system requirements:

• Pentium 233 PC or better
• 128 MB of RAM
• Windows 98, NT, 2000, ME or XP
• Mouse
• VGA monitor or better (>256 colours recommended)

Supported Networks:

• Windows NT Server
• Novell Netware 3.x and 4.x

Items / Time

20

Packaging Options

Tests can be purchased on a per head basis or within a Full Administration Package.  A Full Administration Package allows clients to assign their own tests and create users as required.  Please contact Courses Now for more information.