Diploma of Hospitality

About this course

If providing exceptional service is part of your mantra, consider a Diploma of Hospitality to step up your existing service skills into a management role. Hospitality is a versatile sector with roles that span industries as diverse as retail, food and beverage to accommodation and events.

• Step up to a hospitality management position
• Learn valuable business skills in a service environment
• Nationally recognised qualification boosts your employment prospects

According to the Australian Government's Job Outlook, in the next five years, opportunities in financial institution branch management, hospitality, retail and service management and cinema/theatre and kennel/cattery operations will experience moderate growth. Hospitality skills are also transferable into other service businesses.

This course is for people who want to work as a manager in the hospitality industry. You will learn a range of skills in hospitality that will take you beyond entry level, including controlling stock and promoting goods and services, as well as business functions such as legislative requirements, financial budgets and managing staff.

The Diploma of Hospitality is a nationally recognised qualification that will cement your knowledge and experience in the sector and lead you into a management role.

Course overview

People seeking to enrol in the unit of competency HLTFA301B Apply First Aid are advised that to successfully complete the unit they must be able to perform basic life support skills, for example control bleeding and perform cardiopulmonary resuscitation.

People who have a disability that would prevent them from performing required basic life support skills are advised that they will not be able to achieve the unit of competency.

Additionally, students will be eligible to attain online help from the yourtutor service. View the introductory video for more information.

Course structure

The course structure below shows what you must do to complete this course. Units/modules are arranged in groups and sometimes also in subgroups.

You must complete each group as specified as well as following the course completion instructions. If a course contains optional groups there will be a statement at the top of the course indicating how many you must do. At the top of any group containing optional subgroups there will be a statement saying how many you must do.

Course contents

 A total of 40 units must be completed - 24 core units plus 16 elective units.

Distance Learning Study Option

To achieve the complete Diploma of Hospitality qualification, learners will be required to have prior industry experience and evidence of competency for the practical units consisting of 16 elective units.

CORE UNITS

All 24 module/units must be completed

Modules/Units	Name
SITXCCS002A	Provide quality customer service
SITXCCS003A	Manage quality customer service
SITXCOM001A	Work with colleagues and customers
SITXCOM002A	Work in a socially diverse environment
SITXCOM003A	Deal with conflict situations
SITXFIN003A	Interpret financial information
SITXFIN004A	Manage finances within a budget
SITXFIN005A	Prepare and monitor budgets
SITXGLC001A	Develop and update legal knowledge required for business compliance
SITXHRM001A	Coach others in job skills
SITXHRM003A	Roster staff
SITXHRM005A	Lead and manage people
SITXHRM007A	Manage workplace diversity
SITXINV001A	Receive and store stock
SITXINV002A	Control and order stock
SITXMGT001A	Monitor work operations
SITXMGT002A	Develop and implement operational plans
SITXMGT006A	Establish and conduct business relationships
SITXOHS001B	Follow health, safety and security procedures
SITXOHS002A	Follow workplace hygiene procedures
SITXOHS004B	Implement and monitor workplace health, safety and security practices
SITXOHS005A	Establish and maintain an OHS system
SITHIND003A	Provide and coordinate hospitality service

View elective units

Computer Skills

Students will need to be able to operate a personal computer to access:

• Web pages
• Manage files
• Conduct research
• Use email (with attachments)  

Computer Requirements (Hardware/Software)

Home/Office computer

Windows, or equivalent

Microsoft Office, or equivalent

Career Opportunities

Restaurant manager, kitchen manager, front office manager, motel manager, catering manager.

Entry Requirements

NSW Higher School Certificate (or equivalent) The NSW Liquor and Gaming Regulation require students to be 18 years of age or older if they are undertaking units of competency that involve the service of alcohol and/or gaming operations. To comply with these legislative requirements, students must be 18 years of age or older to undertake the following units in this course:

• SITHFAB001C Clean and tidy bar areas
• SITHFAB002C Operate a bar
• SITHFAB005A Provide table service of alcoholic beverages
• SITHFAB009A Provide responsible service of alcohol
• SITHFAB014A Provide specialist advice on wine
• SITHFAB015A Prepare and serve cocktails
• SITHFAB019A Manage wine for a wine outlet
• SITHFAB007A Complete retail liquor sales
• SITHFAB227A Operate and monitor cellar systems
• SITHFAB222A Conduct a product tasting for alcohol beverages
• SITHFAB428A Manage the sale or service of wine

Articulation

Learners who successfully complete this program are able to articulate with and receive credits for relevant units of competency from other qualifications in the Tourism, Hospitality and Events Training Package (SIT07). When you finish this course you can gain articulation into SIT60307 Advanced Diploma of Hospitality (18116).

Early Exit Points

Depending on the electives chosen and completed the following courses are exit points:
 

• SIT20307 Cert II in Hospitality (Kitchen Operations) TAFE NSW course 18110
• SIT30707 Cert III in Hospitality TAFE NSW course 18113
• SIT31107 Cert III in Hospitality (Patisserie) TAFE NSW course 18063
• SIT30807 Cert III in Hospitality (Commercial Cookery) TAFE NSW course 18073
• SIT40307 Cert IV in Hospitality TAFE NSW course 18114
• SIT40607 Cert IV in Hospitality (Catering Operations) TAFE NSW course 18084

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