CIW Business Foundations

Course Overview

Internet Business Foundations prepares you to work effectively in today's business environment. In this course, you will learn about the tasks involved in various Information Technology (IT) job roles.

Delivery Method

Classroom

Total Learning Time

2 Days

Location

Sydney, Melbourne.

Audience

All professionals required to use the Internet in their daily job functions. Information in this course is required for all levels of specialisation in the CIW program.

Prerequisites

Attendance at an Introduction to PCs course or equivalent experience.

Objectives

Information Technology and the Internet

• Overview of Information Technology (IT)
• IT Job Roles
• Overview of Networks
• Overview of the Internet
• Connecting to the Internet
• Internet Protocols Domain Name System (DNS)

Web Browsing

• Introduction to Web Browsing
• Basic Functions of Web Browsers
• Installing a Web Browser
• Web Addresses
• How Browsers Work
• Browser Choices
• Resources for Technical Data
• Browsers in the Business World
• Browsing Techniques
• Configuring Web Browser Preferences
• Cookies
• Configuring Browser Security
• Proxy Servers
• Troubleshooting Internet Client Problems

Multimedia on the Web

• Introduction to Multimedia on the Web
• Objects, Active Content and Languages
• Objects and Security Issues
• Introduction to Plug-in Technology
• Data Compression and Decompression
• Plug-in Installation
• Types of Plug-ins
• Types of Viewers
• Miscellaneous File Formats
• Downloading Files with a Browser

Databases and Web Search Engines

• Introduction to Data Searching Tools
• Overview of Databases
• Introduction to Web Search Engines
• Registering a Web Site with a Search Engine
• Types of Web Searches
• Basic Web Searching Techniques
• Boolean Operators
• Advanced Web Searching Techniques
• Using Web Searches to Perform Job Tasks
• Unexpected Web Search Results
• Web Search Strategies
• Citing Copyrighted Web Site References

E-Mail & Personal Information

• Management
• Introduction to Electronic Mail (E-Mail)
• How E-Mail Works
• E-Mail Configuration Requirements
• E-Mail Message Components
• Creating and Sending E-Mail Messages
• Receiving and Viewing E-Mail Messages
• E-Mail in the Workplace
• E-Mail Problems and Solutions
• Personal Information Management (PIM)

Internet Services and Tools

• Internet Resource Tools
• Newsgroups
• Telnet
• File Transfer Protocol (FTP)
• Managing Downloaded Files
• Virtual Network Computing (VNC) and
• Microsoft Terminal Services
• Instant Messaging
• Peer-to-Peer Networks
• Lightweight Directory Access Protocol (LDAP)
• Concurrent Versions System (CVS)
• Communicating Effectively over the Internet
• Troubleshooting Using TCP/IP Tools

Internet Security

• Introduction to Internet Security
• Encryption
• Authentication
• Firewalls
• Malware (Malicious Software)
• Virus Detection and Prevention
• Spyware
• Updates and Patches
• Screen Savers
• List Servers and Listserve Groups
• Security-Related Ethical and Legal Issues

IT Project Management

• Overview of IT Project Management
• Project Management Fundamentals
• Project Management Skills
• Project Management Phases
• The Project Triangle
• Project Management Software
• Creating Project Schedules
• Documenting Projects
• Planning and Scheduling Meetings
• Reviewing Projects
• Quality Assurance
• IT Business Implications
• Project Management Institute (PMI)

Lunch

All Drake Publicly Scheduled Courses provide lunch to students