Certificate of Computer Servicing - Help Desk

Overview

Want to know how to fix your own computer if it has some problems? Maybe even look at working as a IT technician or a IT support specialist.

This course provides an introduction to servicing computers. It develops a broad and general understanding of repair and maintenance procedures that can be used at work or home, and in doing so provides a good starting point for anyone seeking a career in computer servicing.

The Certificate of Computer Servicing - Help Desk will give you skills to install, maintain and repair both hardware and software.

Course Structure

There are nine lessons in total, as outlined below:

• The computer workshop.   Tools (A basic tool kit, More advanced requirements), Soldering, Workshop layout,  Workshop management, Customer relations, etc.
• Computer and workshop safety.     Understanding electricity, Workshop safety procedures, Staff safety, Avoiding computer damage, Circuits, Measuring electricity -current, voltage, resistance, ohm's law, etc.
• Hardware components.     Identifying  different hardware components (eg. CPU, ZIF socket, Motherboard, I/O card,Parallel and Serial ports, IDE drive, CMOS, etc).  
• Different Systems & Basic Disassembly.    Identifying and removing specific parts from a computer, distinguishing between different types of PC (eg. XT, AT, 386, 486, Pentium etc), disassembly procedure.
• Peripherals.   How to assemble peripherals (eg. mouse, printer, modem) for a computer system
• System Assembly.     Procedure for assembly/installation of main components.
• Installation of software.   Installing different software programs in computers, in accordance with manuals.
• Computer Maintenance: An Introduction     Preventative and routine maintenance procedures.
• Troubleshooting: An Introduction     Determining an error, hard disk problems, viruses, motherboard battery, bugs, othercommon errors and their remedies, when to call a specialist.

Each lesson culminates in an assignment which is submitted to the school, marked by the school`s tutors and returned to you with any relevant suggestions, comments, and if necessary extra reading.

Aims

• To establish a computer repair workshop
• Develop safety guidelines for the use of computer equipment, both for the technician in the workshop and for the operator/client.
• Identify different hardware components of a computer system
• Identify and remove specific parts from a computer; and to distinguish between different types of personal computers
• Assemble peripherals for a computer system
• Assemble a computer system. Install different software programs into computer systems, in accordance with manuals.
• Recommend significant maintenance requirements for a Personal Computer.
• Determine the cause of common problems which occur with computer systems.

Duration, Assignments and Exam

Assignments – 9
Written Exam – 1
Study hours – 100hrs

On Completion 

On completion you will be awarded a Learn Australia Certificate of Computer Servicing

Note

After your enrolment, please allow 10 days to receive your comprehensive course study pack by mail. This pack will contain your course guidelines and instructions, tutor contact information and training materials.