Certificate IV in Frontline Management (Government Funded)

Course Overview

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts.  They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions.  Typically they would report to a manager.  At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. 

Government Funding

The government understands the nation’s competitive advantage is based on human capital,  so a portion of Government revenue is given back in employer training incentives. This covers up to 100% of training undertaken by your team.

As an RTO (Registered Training Organisation) we are able to offer you the availability of having your employees trained and competent to a Government Certification Accreditation.

There is Government funding of up to $4,000 per person currently available to the employer for eligible participants enrolling in one of our nationally accredited programs.

The Government funding is all organised by us in conjunction with the New Apprenticeship Centre (NAC) in accordance with State Training Authority Guidelines. 

Delivery

Distance Learning

Location

All states and Territories of Australia

Target Audience

Job roles and titles vary across different industry sectors.  Possible job titles relevant to this qualification include:

• Coordinator
• Leading Hand
• Supervisor
• Team Leader

Units

This qualification requires 8 units, consisting of 5 specialist units and 3 extra units.

5 specialist units are:

BSBFLM403B (Core)  IMPLEMENT EFFECTIVE WORKSPACE RELATIONSHIPS

• Collect analyse and communicate information and ideas.
• Develop trust and confidence.
  Develop and maintain networks and relationships.
  Manage difficulties into positive outcomes.

BSBFLM405B (Core)  IMPLEMENT OPERATIONAL PLAN

• Implement operational plan.
• Implement resource acquisition.
  Monitor operational performance.

BSBFLM412A (Core)  PROMOTE TEAM EFFECTIVENESS

• Plan to achieve team outcomes.
  Develop team cohesion.
  Participate in and facilitate work team.
  Liase with management.

BSBCMN402A (Core) DEVELOP WORK PRIORITIES

• Plan and complete own work.
  Monitor own work performance.
• Coordinate professional development.

BSBCMN411A (Core)  MONITOR A SAFE WORKPLACE

• Provide information to the work group about Occupational Health & Safety policies& procedures.
  Implement and monitor participative arrangements for the management of OH&S.
  Implement and monitor the organizations procedures for providing Occupational Health and Safety training.
• Implement and monitor procedures for identifying hazards and assessing risks.
  Implement and monitor the organizations procedures for controlling risks.
  Implement and monitor the organizations procedures for maintaining OH&S records for the team.

Select 3 units from the following list, of which at least 1 unit must be a frontline management unit ( i.e. must include BSBFLM in the unit code).

BSBFLM406B - IMPLEMENT WORKPLACE INFORMATION SYSTEM

• Identify and source information needs.
  Collect, analyse and report information.
  Implement information systems.
• Prepare business plan/budgets.
• Prepare resource proposals.

BSBFLM409B - IMPLEMENT CONTINUOUS IMPROVEMENT

• Implement continuous improvement to systems & processes.
• Monitor and review performance.
  Implement opportunities for further improvement.

BSBCMN404A - DEVELOP TEAMS AND INDIVIDUALS

• Determine development needs.
• Observe emergency procedures.
  Monitor and evaluate workplace learning.

BSBCMN410A - CO-ORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES

• Advise on customer service needs.
• Support implementation of customer service strategies.
  Evaluate and report on customer service.

BSBCMN412A - PROMOTE INNOVATION AND CHANGE

• Identify and develop opportunities for improved work practices.
  Lead team to foster innovative work practices.
  Facilitate commitment to workplace change.
  Monitor and evaluate change.

BSBCMN416A - IDENTIFY RISKS AND APPLY RISK MANAGEMENT PROCESSES

• Identify risks.
• Analyse and evaluate risks.
  Treat risks.
• Monitor and review effectiveness of treatment of risks.

BSBCMN419A - MANAGE PROJECTS

• Define project.
• Develop project plan.
• Administer and monitor project.
• Finalise project.
• Review project.