Certificate III in Retail Supervision

Course Overview

The Certificate III in Retail Supervision is ideal for students who wish to pursue this area of expertise.  This course will provide participants with the skills and knowledge required to perform a range of retail-industry specific tasks.  Areas covered during trainiing will include customer service, Occupational Health and Safety, security, employee relations, merchandising and retail administration.

Locations

Brisbane, Gold Coast, Townsville and other regional areas throughout Queensland.

Duration

This course is structured through competency based training and assessment.  Course duration is based on individual training requirements.  12 months is an indication.

Delivery

This course may be delivered through a combination of online, class and distance learning.

Entry Requirements

Trainees must have already attained a number of specified competencies or sufficient Retail industry experience in order to gain entry into this course.

Career Opportunities

Upon completion of Certificate III in Retail Supervision participants can progress into a number of areas within the retail industry.  Applicable occupations are:

• Retail Supervision
• Coordinating and supervising other staff positions
• Varying roles within the merchandising and stock control

Enrolments

Axiom College has a rolling intake.  Continuous enrolments allow students to commence training at any time.

Course Outline

Students must successfully complete 5 core units and 4 elective units to gain these qualifications.

Prerequisites

The following units are prerequisite units.  If they have not been achieved in earlier training, they must be undertaken in addition to the units required by the Certificate III in Retail Supervision or students must have sufficient relevant retail employment experience.

Days Code Course Name Unit Description 1 WRRCS1B Communication Skills Communicate in the workplace 1 WRRCS2B Cash Handling Procedures Apply point of sale handling procedures   WRRCA1B Cash Handling Procedures Operate in a retail environment   WRRF1B Cash Handling Procedures Balance register / terminal 1 WRRCS3B Workplace Interaction Interact with customers   WRRER1B Workplace Interaction Work effectively in a retail environment 1 WRRCS Maintain work area Perform routine housekeeping duties 1 WRRLP1B Apply Health and Safety Apply safe working practices 1 WRRCLP2B Security Procedures Minimise theft 1 WRRI1B Perform Stock Control Perform stock control procedures 1 WRRS1B Product Service Knowledge Sell products and services

The following core units are compulsory

Days Code Course Name Unit Description C/E 1 WRRCS4B Coordinate Interaction with Cutomers Coordinate interaction with customers C 1 WRRER2B Coordinate Work Teams Coordinate work teams C 1 WRRER3B Maintain Employee Relations Maintain employee relations C 1 WRRLP3B Maintain Store Safety Maintain store safety C 1 WRRLP4B Maintain Store Security Maintain store security C

Select 1 of the following elective streams:

General Selling / Operations Stream OR

Days Code Course Name Unit Description C/E 1 WRRF3B Produce Financial Reports Produce financial reports E on-site WRR15A Maintain and Order stock Maintain and order stock E 1 WRRM3B Coordinate Merchandise Presentation Coordinate merchandise presentation E 1 WRRS3B Coordinate Sales Coordinate sales performance E

 

 

Clerical / Administration Stream

Days Code Course Name Unit Description C/E on-site WRRCA4B Retail Office Coordinate retail office E on-site WRRCA5B Information Technology Systems Operate retail information technology systems E 1 WRR07A Profile a Retail Market Profile a  retail market E 1 WRR08A Develop innovative work ideas Develop innovative ideas at work E