Call Centre - Telephone Skills

Course Overview

Hiring and retaining personnel with the right skills is the key to success in a modern call centre. SkillCheck's CallCenter test package can help you determine if applicants are ready for the job, or if present employees or new hires require specific training.

Call Centre - Telephone Skills can be completed as an individual course or within SC1498 - Call Centre Package.

Features

• Test on customer-service skills using SkillCheck's NEW Call Center Customer Service Scenarios test that provides realworld simulations of a call center representative interacting with clients. This unique, adaptive test provides a detailed assessment in the shortest amount of time!
• Test on telesales skills with SkillCheck's NEW Call Center Sales Scenarios test that places candidate in real-world simulations of call center sales situations and asks him or her to work with prospects at various stages in the sales cycle.
• Tests on call center knowledge and skills including general telephone skills, data analysis, coding, and US and international geographical spelling
• Use SkillCheck's advanced test-making to create tests that include questions from different SkillCheck test products, or create your own test questions!

Price

• Accounting Knowledge Package (14 tests) $539.00
• Individual test $38.50

Delivery Method

Online, PC or Network

Software System Requirements

SkillCheck Professional v.4 testing software has the following minimum system requirements:

• Pentium PC or better (233MHz or faster recommended)
• 64 MB of RAM (128Mb or more recommended)
• Windows 98, NT, 2000, ME or XP
• Mouse
• Sound card and speakers
• VGA monitor or better (>256 colours recommended)
• Supported Networks:
• Windows NT Server
• Novell NetWare 3.x and 4.x

Duration

30 minutes

Packaging Options

Tests can be purchased on a per head basis or within a Full Administration Package.  A Full Administration Package allows clients to assign their own tests and create users as required.  Please contact Courses Now for more information.

What is Skills Based Testing?

This is a Skills Based Test which will assess your current skill level. Access is provided online.