Call Centre - Customer Service Scenarios - Audio

Course Overview

Hiring and retaining personnel with the right skills is the key to success in a modern call centre. SkillCheck's CallCenter test package can help you determine if applicants are ready for the job, or if present employees or new hires require specific training.

Call Centre - Customer Service Scenarios - Audio can be completed as an individual course or within SC1498 - Call Centre Package.

Features

• Test on customer-service skills using SkillCheck's NEW Call Center Customer Service Scenarios test that provides realworld simulations of a call center representative interacting with clients. This unique, adaptive test provides a detailed assessment in the shortest amount of time!
• Test on telesales skills with SkillCheck's NEW Call Center Sales Scenarios test that places candidate in real-world simulations of call center sales situations and asks him or her to work with prospects at various stages in the sales cycle.
• Tests on call center knowledge and skills including general telephone skills, data analysis, coding, and US and international geographical spelling
• Use SkillCheck's advanced test-making to create tests that include questions from different SkillCheck test products, or create your own test questions!

Delivery Method

Online, PC or Network

Software System Requirements

SkillCheck Professional v.4 testing software has the following minimum system requirements:

• Pentium PC or better (233MHz or faster recommended)
• 64 MB of RAM (128Mb or more recommended)
• Windows 98, NT, 2000, ME or XP
• Mouse
• Sound card and speakers
• VGA monitor or better (>256 colours recommended)
• Supported Networks:
• Windows NT Server
• Novell NetWare 3.x and 4.x

Items

• Scenarios

Packaging Options

Tests can be purchased on a per head basis or within a Full Administration Package.  A Full Administration Package allows clients to assign their own tests and create users as required.  Please contact Courses Now for more information.

What is Skills Based Testing?

This is a Skills Based Test which will assess your current skill level. Access is provided online.