Basics of Effective Communication

Course Overview

Communication is not one event; it is a complex series of processes. We can achieve effective communication by carefully managing each of the processes in the series. This course will help you learn the specific management techniques that will help you communicate more effectively.

Objectives

In this course, Basics of Effective Communication, you will identify elements of communication. You will learn to give clear directions that will be easily understood and followed, to use a feedback loop ensuring that the sender and the receiver reach a shared meaning, and to make sure that you understand important information given to you.

Topics

Understand the Communication Process

• Define Communication as a Process
• Define the Elements

Send Clear Messages

• Create a Message
• Choose the Right Method
• Use Nonverbal Messages

Actively Seek to Understand

• Use Effective Listening Skills
• Prevent Misunderstandings
• Realize the Impact of Unclear Messages

Include Feedback Loop

• Provide Feedback
• Maintain the Feedback Loop

Realize Perception Filters

• Define Perception Filters

Realize the Presence of Noise

• Define Noise
• Check your Surroundings
• Confirm the Message
• Confirm Shared Meanings

Estimated Time of Completion

2 hours 44 minutes

Course Prerequisites

None

Language

English

Delivery Method

Online

Individual and Corporate Pricing

This course can be purchased as an individual unit or for multiple students as a group booking

Subscription Periods

This course offers unlimited access via the following subscription periods:

• 3 months access
• 6 months access
• 12 months access

For More Information

For detailed information on this course please contact your Courses Now Training Solutions Advisor on:

• 02 9249 3300
• info@coursesnow.com