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Assertiveness Techniques

Being assertive is one of the keys to good communication – it ensures that everyone's ideas are expressed and appreciated ...

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  • Recognise your own dominant style of behaviour
  • Identify the characteristics of different behavioural styles
  • Deal with aggressive and non-assertive behaviour
  • Use alternative behaviours to resolve conflicts


Gain practical skills and knowledge

  • Say ‘no’ comfortably and respectfully
  • Express praise and criticism constructively
  • Become more assertive and self-confident
  • Solve problems
  • Recognise and dealing with different behaviours


Please note that this course is available to residents of NSW only.

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Delivery Method Classroom
Finance Option Finance Available
Study Time 3 days

Over my short working career of some 30+++ years it is one of the finest courses that I have attended and in reflection enjoyed the most. Quote

Graduate - Student