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Workplace Communication

Course Summary

Course Level Professional Development
 Supplier Interaction Training
Delivery Mode Online Price $148   Enrol now
Duration 175 Minutes
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overview

Communication is the exchange of thoughts or information using speech, signals, writing or behaviour.
The Business Communications title is a series of ready to deliver courses that introduce how such exchanges take place in a business environment.

Non-Verbal Communication

40 minutes of learning covering the following topics:

  • Introduction
  • Communication Styles
  • Be a better listener
  • Make time for people
  • Get the word out to those affected by change
  • Be consistent with your values
  • Provide regular feedback
  • Be effective when speaking to groups
  • Oral versus Written Communication
  • Don't hide behind e-mail
  • Non-Verbal Communication
  • Body Language Cues
  • Listening
  • Attentive
  • Engaged
  • Let Me Speak
  • Eager
  • Ready to Agree
  • Bored
  • Defensive
  • Lying
  • Defiant
  • Rejection
  • Let Me Go
  • Aggressive
  • Interpreting Non-Verbal Cues

    • Written Communications

    60 minutes of learning covering the following topics:

  • Introduction
  • The Writing Process
  • Planning
  • Writing
  • Revising
  • Grammar and Punctuation
  • Parallel Construction
  • Double Negatives
  • Subject and Verb Agreement
  • Pronoun Problems
  • Possessive Pronouns
  • Who or Whom
  • Using Spell and Grammar Check
  • Word Choice
  • Thesaurus
  • Numbers
  • Grammar and Punctuation
  • Periods and Ellipses
  • Commas
  • Colons and Semicolons
  • Quotation Marks and Parentheses
  • Apostrophes
  • Specific Document Tips
  • E-mail
  • Memos
  • Business Letters
  • Proposals

    • Oral Communication

    45 minutes of learning covering the following topics:

  • Introduction
  • Listening Skills
  • Comparison
  • Mind-Reading
  • Filtering
  • Judging
  • Debating
  • Placating
  • Effective Listening
  • Presentation Skills
  • Telephone Skills
  • Voicemail
  • Answering the Phone
  • Business Meetings

    • Communication Targets

    30 minutes of learning covering the following topics:

  • Introduction
  • Communicating with
  • Customers
  • Communicating with
  • Colleagues
  • Communicating with
  • Management
  • Communicating with your
  • Staff

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