Home Human Resources & Recruitment Orientation

Orientation

Course Summary

Course Level Professional Development
 Supplier Interaction Training
Delivery Mode Online Price $148   Enrol now
Duration 205 Minutes
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overview

The Orientation series offers a series of courses to introduce a new employee to your workplace.

Welcome

20 minutes of learning covering the following topics:

  • Introduction and Welcome
  • First Impressions Count
  • Philosophy
  • Our History
  • Leadership Team
  • The InterAction Training Difference
  • InterAction Global
  • Organisation Structure
  • Who We Are, Our Mission
  • Who We Are, Core Values

    • Getting Started

    40 minutes of learning covering the following topics:

  • Basics to Getting Started
  • Key Contacts
  • Hours of Work and Flexible Work Arrangements
  • Salary
  • Extra Annual Leave
  • Donations to Charity
  • Additional Superannuation Contributions
  • Motor Vehicles and Car Parking
  • Superannuation
  • Forms
  • Holidays and Leave: Annual, Personal, Family,
  • Parental, Unpaid and Paid, Long Service,
  • Compassionate, Study and Exam Leave
  • Career Breaks
  • Staff Benefits and Healthy Life Program
  • Insurance
  • Social Club
  • Purchasing Procedures Manual
  • InterAction Delegations Manuals
  • Head Office Car Parking Scheme
  • Corporate Wardrobe

    • Learning and Development

    15 minutes of learning covering the following topics:

  • Learning Guide
  • Learning & Development Vision
  • Training Policy
  • Learning Contracts
  • Program Outlines
  • External Programs
  • Competency Model
  • eLearning
  • What is Performance Management?
  • Why is Performance Management Important?
  • How Often Should Reviews Take Place?

    • InterAction Safe

    35 minutes of learning covering the following topics:

  • Introduction
  • General Safety Guidelines
  • Issue Resolution
  • Accidents at Work
  • Illness at Work
  • Accidents / Illness Investigation
  • First Aid
  • Workplace Hazards and Reporting
  • Workplace Hazards - Manual Handling
  • The Nine Steps for Safe Lifting:
  • Workplace Hazards - Safe Bag Handling
  • Workplace Hazards - Working Off-Site
  • Workplace Hazards - Ergonomics
  • Ergonomic Lighting
  • Ergonomic Seating: Chair Height / Seat Pan / Back
  • Support / Arm Rests / Flexibility
  • Keyboard and Mouse
  • Monitor and Document Placement
  • Risk Management
  • Fire and Emergency

    • Positive InterAction Environment

    15 minutes of learning covering the following topics:

  • Introduction
  • Communication and Confidentiality
  • Understanding Client's Business
  • Client Communications: Emails and Faxes / Letters/ Phone Calls / Relationship Building Calls
  • Telephone Protocols
  • Keeping the Client Informed
  • Handling Complaints
  • Conflict Management Tips
  • Discrimination and Equal
  • Opportunity
  • Dress and Etiquette
  • Harassment / Sexual
  • Harassment
  • Grievance Process

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