Negotiation

overview

You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority.

Negotiating Yourself

30 minutes of learning covering the following topics:

Introducing Negotiation

Influencing, Persuasion and Negotiation

Processing and Reacting

Self-talk

Take Time to Collect Yourself

Take Time to Collect Yourself

Redefining Yourself

Being Assertive Is Not Being Aggressive

Being Assertive Is Not Being Aggressive

Look As If You Mean It

Breathe

Run a Mind Movie

Bin the Extras

Don't Ignore Your 'Radar'

Evidence Portfolio

Influence and Persuasion

60 minutes of learning covering the following topics:

Introduction

Influence and Persuasion

The 1-2-3 of Persuasion

The Groundwork

An Alternative Solution

Seek Views and Support

Research and Gather Information

Making Your Case

Win What?

Do You Need To Negotiate?

Preparing To Negotiate

Research

Rally support

Contact Fellow Negotiators

Plan Your Approach

Use Your Communication Skills

Building Rapport

Match the Mood

Changing Course

Restate the Problem

Reframe

Look For the Positive

Ask Questions to Consolidate Common Ground

Use Breaks and Adjournments

Summarise Regularly

Working toward Agreement

Confirm Agreement

Obtain Commitment

Handling Conflict

Responding To Criticism

Sidetracking

Pulling Rank

Being Shouted At

Collaboration

Evidence Portfolio