Customer Service - Complete

overview

Quality customer care begins by anticipating and satisfying the needs of your customers consistently and effectively. The quality aspect of customer service comes in when you provide care in a friendly, positive, and helpful way. It's also important to understand that your customers are interested in what your product or service will do for them. Listening to the customer and offering viable solutions during all phases of interaction affects how the customer views your company. In this course, you will acquire tools to provide quality customer service and make lasting impressions on customers, and explore how customers define the success of your company, as well as a customer's emotional behaviors and how that sensitivity influences his or her decision-making.

units

Call Center ABCs 1: Call Center Functions (Includes Simulation) 

Call Center ABCs 2: Call Center Roles and Responsibilities (Includes Simulation) 

Call Center Operations 1: Call Center Essentials (Includes Simulation) 

Call Center Operations 2: Customer Rapport (Includes Simulation) 

Call Center Operations 3: Call Center Performance (Includes Simulation) 

Call Center Operations 4: Call Center Challenges (Includes Simulation) 

Customer Service: Customer Care (Includes Simulation) 

Customer Service: Customer Relationship Management (Includes Simulation) 

Customer Service: Increasing Sales via Service (Includes Simulation) 

Customer Service: Making a Difference With Customers (Includes Simulation) 

Customer Service: Positive Outcomes (Includes Simulation) 

Dealing with Challenging Customer Interactions: Establishing a Solid Customer Relationship (Includes Simulation) 

Dealing with Challenging Customer Interactions: Overcoming Communication Issues (Includes Simulation) 

Dealing with Challenging Customer Interactions: Resolving Challenging Situations (Includes Simulation) 

Excellence in Technical Customer Service (Includes Simulation) 

Customer Service Via Phone and Email (Includes Simulation)

Sub courses
Excellence in Technical Customer Service (Includes Simulation)	105374
Dealing with Challenging Customer Interactions: Establishing a Solid CustomerRelationship (Includes Simulation)	135409
Customer Service Via Phone and Email (Includes Simulation)	71306
Call Center ABCs 1: Call Center Functions (Includes Simulation)	104131
Call Center ABCs 2: Call Center Roles and Responsibilities (IncludesSimulation)	104132
Call Center Operations 1: Call Center Essentials (Includes Simulation)	106369
Call Center Operations 2: Customer Rapport (Includes Simulation)	106370
Call Center Operations 3: Call Center Performance (Includes Simulation)	106373
Call Center Operations 4: Call Center Challenges (Includes Simulation)	106376
Customer Service: Customer Care (Includes Simulation)	130678
Customer Service: Customer Relationship Management (Includes Simulation)	130680
Customer Service: Increasing Sales via Service (Includes Simulation)	130682
Customer Service: Making a Difference With Customers (Includes Simulation)	130679
Customer Service: Positive Outcomes (Includes Simulation)	130683
Dealing with Challenging Customer Interactions: Overcoming Communication Issues(Includes Simulation)	135410
Dealing with Challenging Customer Interactions: Resolving Challenging Situations(Includes Simulation)	135411