Creative Problem Solving

overview

The Creative Problem Solving title is a series of ready to deliver courses that will give you a basic framework for problem-solving and decision-making in today's workplace environment.

Problem-Solving and Decision-Making

60 minutes of learning covering the following topics:

Introduction

Problem Solving and Decision Making

Creativity in Problem Solving and Decision Making

Problem Solving

Identify the Problem

Who Should Be Involved?

Define the Alternatives

Evaluate the Alternatives

Making a Decision

Types of Decisions

Decision-Making Styles

Authoritative: Leader makes the decision

Consultative: Leader consults with others and then makes the decision

Democratic: Group votes to decide and majority rules

Consensus: A Group decision is finalised when everyone supports it

Empowerment: Teams or individuals are empowered to make decisions within specific boundaries

Tips for Problem-Solving and Decision-Making

People Considerations

Time Considerations

Understanding Considerations

Information and Clarity Decisions

Situation Considerations

Conflict Prevention and Resolution and Alternative and

Acceptance Considerations

Results and Benefits, Consistency Considerations

Decision Traps

Implementing the Solution

Measurement Techniques

Contingency Plan

Monitoring Results

Creative Problem-Solving

25 minutes of learning covering the following topics:

Introduction

Creativity Phases

Preparation

Incubation

Illumination

Verification

Creative Techniques

Random Input

Reversal de Bono’s Thinking Hats

Mind-Mapping

Subconscious Processing