Customer Service TAFE Courses & VET
Courses Available
Address Customer Needs Interaction $165
This unit describes the performance outcomes, skills and knowledge required ... more
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, including assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. No licensing, ... full details
Certificate III in Customer Contact ACCM Info
Certificate III in Customer Contact includes core modules on using ... more
Certificate III in Customer Contact includes core modules on using Information Technology, Safety in a Call Centre Environment, Customer Service and either inbound or outbound calls. Electives include sales, actioning faults, telemarketing and product knowledge. full details
Certificate IV in Customer Contact AIM Info
This program was designed for anyone whose role involves contact ... more
This program was designed for anyone whose role involves contact with customers. Skills developed include: The program also focuses on skills required to develop self ... full details
Diploma of Customer Contact ACCM Info
The Diploma of Customer Contact qualification is suited to roles ... more
The Diploma of Customer Contact qualification is suited to roles where there is the requirement for specialist knowledge in running a call centre The Diploma of Customer Contact qualification allows a good range of subject options to enable organisations to ... full details