Exceptional Customer Service

Customer service training to take you from good to great

If you’re new to customer service, this comprehensive customer service training course will bring you right up to speed on all the essentials you need to deliver high quality service to everyone who contacts your organisation with an enquiry, request, purchase or complaint.

This course is designed for team leaders, sales staff, customer service personnel, enquiry counter personnel, technical service personnel and anyone who deals directly with customers.

Through scenarios and practical lessons, it provides you with a range of strategies for effective communication, handling conflict and managing complaints to ensure a polished reputation for you and your organisation.

How this customer service training course benefits you and your organisation

Create and maintain rapport with internal and external customers

Demonstrate a range of communication techniques to build customer relationships

Apply creative and lateral thinking strategies to both face-to-face and telephone customers

Find positive solutions to customer complaints

Gain practical skills and knowledge

What is customer service and why is it important?

Customer perceptions and expectations

Service styles, good and bad

Knowing and understanding your customers — internal and external

Identifying and meeting customer requirements and special needs

Building customer relationships

Communication, listening and questioning skills

Telephone skills and tips for improving telephone customer service

Managing difficult situations, complaints and conflict with customers

 

Please call us on 1300 928 239 for scheduled sessions.

Please note that this course is available to residents of NSW and ACT only