Customer Service

Customer service skills training for frontline managers

From supervisors and team leaders through to business unit and divisional managers, if you work on the front line with customers — internal or external — AIM’s customer service skills training will help you meet the expectations of today’s demanding customers.

The rise of real-time online information with global competition has led to increased expectations on speed, quality and price of goods and services. This practical program will help you plan, implement and monitor systems to ensure that your teams are maintaining the standards agreed to by your organisation and your customers.

How this customer service skills training course benefits you and your organisation

Identify and plan to meet customer needs

Implement customer service strategies that deliver quality products/services

Monitor, review and evaluate customer service

Gain practical skills and knowledge

Dealing with internal and external customers

Customer expectations and customer satisfaction

Creating customer focus and customer value

Quality customer service

Service standards and styles

Service strategy

Relationship management

 

Please click here for more information

Please call us on 1300 928 239 for scheduled sessions.

Please note that this course is available to residents of NSW and ACT only

Sub courses
Customer Service - unit