Customer Relationships - Personal Assistant Program

Customer relationship skills training for personal assistants

As a personal assistant, office manager, executive secretary, manager of personal assistants or administrator, your customer relationship skills can have a critical impact on customer satisfaction and long-term loyalty.

From setting and managing expectations, maintaining quality delivery and monitoring performance through to setting up service systems and operational plans, this is a comprehensive two-day program. It equips you with the knowhow you need to make a real difference to your organisation, your customers and ultimately your career development.

How this customer relationship skills training program benefits you and your organisation

Discover how to manage customer expectations and meet internal and external needs

Identify ways to ensure delivery of quality products and/or services

Learn strategies to monitor and review customer service processes

Develop an operational plan to detail efficient and effective workplace practices

Learn strategies to plan and manage resource acquisition

Monitor and review operational performance systems and processes

Gain practical skills and knowledge

Creating customer focus

Service delivery

Methods of collecting information

Training and supporting the team

The importance of goal setting, planning and managing resources

Performance indicators and monitoring performance

Coaching and counselling

 

Please click here for more information

Please note that this course is available to residents of NSW and ACT only

Sub courses
Customer Relationships - Personal Assistant Program- unit