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Conflict Resolution

Course Summary

Course Level Statement of Completion
 Supplier Australian Institute of Management NSW
Delivery Mode Classroom Price $995   Enrol now
Duration Call to confirm
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Take control of any situation with conflict resolution training

Conflict is an unavoidable part of our lives. However, the way you respond to, manage and resolve conflict will have a major influence on your career progression. Conflict resolution training is particularly important if you’re in a leadership role.

If you’re an executive, project manager, supervisor, human resource manager or have a role managing people, this course is designed for you. You’ll gain insight into your own conflict management style, see how conflict affects individuals differently and learn practical skills for using conflict to your advantage in common workplace situations.

How conflict resolution training benefits you and your organisation

  • Identify and appropriately respond to personal values, points of view and conflict management styles
  • Analyse the needs of each party to resolve conflict in a flexible manner
  • Use positive influence techniques to negotiate for a ‘win-win’ situation

    • Gain practical skills and knowledge

  • What is conflict?
  • Strategies for managing conflict
  • Personal styles of conflict management
  • Active listening and questioning techniques
  • Negotiating
  • Assertiveness techniques


    • Please call us on 1300 928 239 for scheduled sessions.

    Please note that this course is available to residents of NSW and ACT only


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