Certificate IV in Customer Contact

The essential customer contact qualification

If your role involves dealing with customers face-to-face, on the phone or online, this comprehensive customer contact qualification gives you all the fundamental building blocks you need for a successful career and organisation.

From oral communication, analytical skills and reporting through to interpersonal skills, dealing with complaints and using technology this is an in-depth competency-based qualification. It contains seven core units and six electives that can be chosen to match the specific needs of your role and workplace. Each one or two day unit is a stand-alone program and can be attended in any sequence.

The qualification is designed for managers, team leaders and individuals from all industries who need to identify relevant, accurate information and communicate it appropriately to and from customers.

Core units — complete all 7 programs

Gathering Information

Customer Service

Develop Workplace Learning

Continuous Improvement

Workplace Leadership

Workplace Safety

Coaching and Mentoring

Elective units — select 6 programs

Business Writing Skills

Workplace Information

Effective Workplace Relationships

Personal Work Priorities

Analyse and Present Research Information

Manage Stress

Innovation and Change

Manage Projects

Operational Plans

Building Client Relationships

Professional Presentation

 

Please note that this course is available to residents of NSW and ACT only

Sub courses
Analyse and Present Research Information- unit
Building Client Relationships- unit
Business Writing Skills- unit
Coaching and Mentoring- unit
Continuous Improvement - unit
Customer Service - unit
Develop Workplace Learning- unit
Effective Workplace Relationships- unit
Essential Selling Skills- unit
Gathering Information Through Interviews- unit
Innovation and Change - unit
Manage Customer Service- unit
Manage Projects- unit
Manage Remote Staff- unit
Managing Stress- unit
Operational Plans- unit
Personal Work Priorities- unit
Professional Presentations- unit
Understanding Financial Reports and Accounting Basics- unit
Workplace Information- unit
Workplace Leadership- unit
Workplace Safety- unit