Customer Service courses
Customer service and contact centre employees work across a diverse range of sectors including: Finance, Banking & Insurance, Government, Education & Health, Business Services & Media, Manufacturing 10%; Telecommunications & Utilities , Hospitality, Tourism & Entertainment, Retail & Wholesale, and Transport & Freight. more
Customer service and contact centre employees work across a diverse range of sectors including: Finance, Banking & Insurance, Government, Education & Health, Business Services & Media, Manufacturing 10%; Telecommunications & Utilities , Hospitality, Tourism & Entertainment, Retail & Wholesale, and Transport & Freight.
The contact centre industry offers full time and part time employment, including shift work!
Stand out from the crowd and develop your customer service skills with a nationally recognized qualification!
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Certificate IV in Customer Contact Info
This program was designed for anyone whose role involves contact ... more
This program was designed for anyone whose role involves contact with customers. Skills developed include: The program also focuses on skills required to develop self ... full details
Dealing with Difficult Customers From $580
This program is designed to help frontline staff deal with ... more
This program is designed to help frontline staff deal with difficult customers. Building on the themes of customer expectations and how to develop strong relationships ... full details
Exceptional Customer Service $995
The image and reputation of an organisation depends largely on ... more
The image and reputation of an organisation depends largely on the abilities and desires of its staff to maintain the highest standards of service to ... full details
Courses Available
Address Customer Needs $165
This unit describes the performance outcomes, skills and knowledge required ... more
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, including assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. No licensing, ... full details
Certificate III in Customer Contact Info
Certificate III in Customer Contact includes core modules on using ... more
Certificate III in Customer Contact includes core modules on using Information Technology, Safety in a Call Centre Environment, Customer Service and either inbound or outbound calls. Electives include sales, actioning faults, telemarketing and product knowledge. full details
Certificate III in Information Technology Info
Certificate III in Information Technology is suited to people entering ... more
Certificate III in Information Technology is suited to people entering into roles as Client Support Officer, Network Support Officer, IT Technician or Help Desk Operator. There are three different streams available: Networking, Support and Applications. Select the stream that best suits your job role. Entry requirement includes skills equivalent to Certificate II in Information Technology and an appropriate job environment that allows completion of the practical requirements of the course. full details
Certificate IV in Customer Contact Info
Certificate IV in Customer Contact is aimed at experienced call ... more
Certificate IV in Customer Contact is aimed at experienced call centre and telemarketers who aspire to or have attained a leadership role. The course includes core modules on using Information Technology, Advanced Customer Service, Workplace Safety, Personal Leadership and Team Coaching. Electives include operational planning, business networking and work priorities. full details
Certificate IV in Customer Contact Info
This program was designed for anyone whose role involves contact ... more
This program was designed for anyone whose role involves contact with customers. Skills developed include: The program also focuses on skills required to develop self ... full details
Conflict Resolution $995
Conflict is an unavoidable part of our lives. However, the ... more
Conflict is an unavoidable part of our lives. However, the way you respond to, manage and resolve conflict will have a major influence on your ... full details
Customer Relationships - Personal Assistant Program Info
As a personal assistant, office manager, executive secretary, manager of ... more
As a personal assistant, office manager, executive secretary, manager of personal assistants or administrator, your customer relationship skills can have a critical impact on customer ... full details
Customer Service From $580
From supervisors and team leaders through to business unit and ... more
From supervisors and team leaders through to business unit and divisional managers, if you work on the front line with customers internal or external AIMs ... full details
Customer Service - Complete $625
Quality customer care begins by anticipating and satisfying the needs ... more
Quality customer care begins by anticipating and satisfying the needs of your customers consistently and effectively. The quality aspect of customer service comes in when you provide care in a friendly, positive, and helpful way. It's also important to understand ... full details
Customer Service and Consultancy $148
This title offers a series of ready to deliver topics ... more
This title offers a series of ready to deliver topics covering the basics of serving customers and leads into consultative selling. The consultative approach combines interpersonal skills with expertise in product, service and support to provide a professional, relevant and ... full details
Dealing with Difficult Customers From $580
This program is designed to help frontline staff deal with ... more
This program is designed to help frontline staff deal with difficult customers. Building on the themes of customer expectations and how to develop strong relationships ... full details
Diploma of Customer Contact Info
The Diploma of Customer Contact qualification is suited to roles ... more
The Diploma of Customer Contact qualification is suited to roles where there is the requirement for specialist knowledge in running a call centre The Diploma of Customer Contact qualification allows a good range of subject options to enable organisations to ... full details
Exceptional Customer Service $995
The image and reputation of an organisation depends largely on ... more
The image and reputation of an organisation depends largely on the abilities and desires of its staff to maintain the highest standards of service to ... full details
Manage Customer Service Info
No company can survive todays competitive environment without a full ... more
No company can survive todays competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and ... full details