Implement Operational Plan

overview

This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.

Preparing to Implement the Operational Plan

While organisations use long-term strategic planning to outline the overall direction of the organisation and the strategies to achieve stated or desired outcomes, operational plans are often referred to as action plans for a very good reason. Through its operational (or action) plan, each division, section, team, etc. articulates exactly how it will perform specific tasks in order to systematically achieve goals that are aligned to the strategic goals. This course will investigate the skills and knowledge required to implement an operational plan in your work environment, which could be a discreet operational section or an entire division. This course includes 45 minutes of learning covering the following topics:

What is Operational Planning?

Key requirements for implementing an operational plan

The role of an operational manager

Skills and Planning

The Three Requirements

Setting goals

Setting SMART Goals

Strategies for successful goal setting

Setting Outrageous Goals

Getting Organised

Capability charts

Action planning worksheets

Critical Path Method (CPM) Diagrams

Gantt charts

PERT Diagrams

Consultation in the planning process

The consultation process

 

Acquiring Physical Resources

As an Operational Manager you will need to know how resources are obtained in your organisation and the role you are expected to play in that process. In this course, we overview the principles and processes associated with obtaining physical resources. This course includes 30 minutes of learning covering the following topics:

Types of Resources

Acquiring Resources

Identifying the specific requirement

Resource Priorities

Resource Costs versus Benefits

Resource Consultation

Resource Limitations

Resource Contingency Planning

Identifying suppliers

Evaluating suppliers

Comparing performance

Competitive tendering

Overview of Tender Documents

Specification of required deliverables

Statement of terms and conditions of contract

Statements of Acceptance, Methods and Criteria

Processing of Tenders

Placing Orders and Follow up

 

Acquiring Human Resources

In this course, we will discover that human resource planning is about getting the right number and type of people into the right places, at the right times, and doing the right things in the context of the business objectives of the work unit. This course includes 25 minutes of learning covering the following topics:

Introduction

The Human Resource Planning Process

Job Analysis

Initial Screening of Candidates

The Interview Process

Pre-selection Interviews

Interview preparation

Conducting the Pre-selection Interview

Selection Interview preparation

Principles for Conducting Interviews

Questioning Techniques

Active listening

Relevant (and legal) Questions

Selecting the Right People

Identify Options for Improved Performance

This course includes 25 minutes of learning covering the following topics:

Introduction

Poor Performance Variance

Poor Performance

Finding Budget Alternatives

Dealing with Poor Performance

Variations Changing Plans

 

Monitor Financial Activities against Budget

This course includes 30 minutes of learning covering the following topics:

Introduction

Systems and Processes

Standards of Performance

Measure Performance against standards

Take corrective action where necessary

Financial Outcomes

Review Budget Performance

Poor Performance

Interpreting Budget Performance

Poor Performance Variance

Evidence Portfolio

 

Resource Budgets and Reports

This course includes 20 minutes of learning covering the following topics:

Introduction

Budget and Statistical Reports

Project Plans

Budget Reports

Budgets and Data

Budget Focus and Layout

Regular Budget Checks

Work Performance Reports and Data

Resource Reports and Data

Professional Reports