Certificate II in Business

Course overview

This course is for people of all ages from school leavers to mature-aged learners who want to work in businesses as a clerk or administrator or small business trainee.

You will acquire the skills and knowledge needed to work in different business sectors. You will learn about a range of business equipment, procedures and technology as well as dealing with customers and clients, writing skills for work, organising self and handling mail.

Course structure

The course structure below shows what you must do to complete this course. Units/modules are arranged in groups and sometimes also in subgroups.

You must complete each group as specified as well as following the course completion instructions. If a course contains optional groups there will be a statement at the top of the course indicating how many you must do. At the top of any group containing optional subgroups there will be a statement saying how many you must do.

Course contents

Online Study Option

A total of 12 units must be completed - 1 core units plus 11 elective units.

CORE UNITS

All 1 module/units must be completed

Modules/Units	Name
BSBOHS201A	Participate in OHS processes

ELECTIVE UNITS

At least 11 module/units must be completed

Modules/Units	Name
BSBCMM201A	Communicate in the workplace
BSBCUS201A	Deliver a service to customers
BSBIND201A	Work effectively in a business environment
BSBINM201A	Process and maintain workplace information
BSBINM202A	Handle mail
BSBITU201A	Produce simple word processed documents
BSBITU202A	Create and use spreadsheets
BSBITU203A	Communicate electronically
BSBSUS201A	Participate in environmentally sustainable work practices
BSBWOR202A	Organise and complete daily work activities
BSBWOR203A	Work effectively with others
BSBWOR204A	Use business technology
ICAU2006B	Operate computing packages
ICPMM263A	Access and use the Internet
BSBADM101A	Use business equipment and resources
BSBITU101A	Operate a personal computer
BSBITU102A	Develop keyboard skills
BSBITU301A	Create and use databases
BSBITU302A	Create electronic presentations

Computer Skills

Students will need to be able to operate a personal computer to access:

Web pages

Manage files

Conduct research

Use email (with attachments)

Computer Requirements (hardware/software)

Home/Office computer

Windows, or equivalent

Microsoft Office, or equivalent

Broadband Internet access

Career Opportunities

Administration assistant, clerical worker, data entry operator, information desk clerk, office junior, receptionist.

Entry Requirements

There are no formal entry requirements for this qualification

To give you the greatest chance of successfully completing this qualification it is strongly recommended that students follow the preferred pathways:

Preferred pathways into this qualification include:

BSB10107 Certificate I in Business or other relevant qualification/s

With vocational experience assisting in a range of work settings without a formal business qualification.

Articulation

When you finish this course you can apply to do BSB30107 Certificate III in Business (17803) or a range of other Certificate III qualifications. In addition, depending on units/electives completed in this course, you may be eligible for advanced standing in other courses and other Training Package qualifications.

 

Recognition of Prior Learning and Credit Transfer

Recognition of prior learning (RPL) is the process of assessing a candidate’s competence based on evidence other than a recent testamur listing identical or equivalent units. Evidence that may be used for recognition includes (but is not limited to)

older testamur listing identical or equivalent units together with evidence of currency

current testamur listing similar, but not equivalent, units of competence together with evidence of competence in the gaps between those units and the target units

evidence of competence gained through informal learning and/or work experience

Credit Transfer is the process of acknowledging successful completion of one or more units of competence with TAFE NSW or any other RTO. To have those units credited towards the current qualification, the student must be able to provide a testamur with transcript of competencies achieved.

If the date of the testamur is more than three years prior to the current enrolment the candidate will need to demonstrate that their competencies are still current. This changes the process from credit transfer to recognition.

Note: For Credit Transfer and RPL - Units are only considered ‘equivalent’ if the current Training Package lists them as such in the mapping of units from the immediately previous version of that Training Package.

Sub courses
Create Electronic Presentations	BSBADM306A
Use business technology	BSBCMN205A
Create and use databases	BSBITU301A
Participate in environmentally sustainable work practices	BSBSUS201A
Work effectively with others	BSBWOR203A
Operate a personal computer	ICAU1128B
Operate computing packages	ICAU2006B
Communicate in the workplace	ICAW2002B
Produce simple word processed documents	BSBCMN213A
Create and use spreadsheets	BSBITU202A
Develop keyboard skills	BSBITU102A
Communicate electronically	BSBITU203A
Deliver a service to customers	BSBCMN208A
Access and use the Internet	ICPMM263B
Participate in OHS processes	BSBOHS201A
Use business equipment and resources	BSBADM101A
Work effectively in a business environment	BSBIND201A
Process and maintain workplace information	BSBINM201A
Handle mail	BSBINM202A
Organise and complete daily work activities	BSBWOR202A