Certificate IV in Frontline Management

Course Overview

The skills and knowledge of team leaders and frontline managers are critical to the success of teams in all businesses.

The modern frontline manager needs a range of administrative, time management, customer service, leadership and planning skills.

Course Suitability

The job roles that may suit this course include:

Team Leaders

Office Managers

Supervisors

Customer Service Supervisors

Leading Hands

Branch Managers

Enrolment Options

This qualification is available in most states as a government funded Traineeship enrolment* *Subject to eligibility in your state.

The qualification is also available for individual students to enrol on a private basis.

Employers can also directly enrol staff where Traineeship enrolment is not suitable.

Course Duration

The qualification is timetabled to be completed in one year over a 36 week period, with students required to mail assignments to the College at regular intervals.

Regular study of approximately 3 hours per week, in conjunction with on-the-job practice of the skills covered in the course would normally be required to successfully complete this qualification.

The timetable can be extended to a longer period subject to maximum timeframes set in each State for Traineeship enrolments (generally 12 months but 24 months in some States).

Students can complete as early as they like – as they study at their own pace.

Enrol at any time as the College has continuous courses all year round.

Course Benefits

The qualification offers:

cost effective ways for employers to up-skill staff

access to Traineeship Incentives

flexible method of delivery that suits busy office environments

structured, high quality training

wide range of subjects that allow tailoring to individual business and employee needs

College Trainers and Materials

Each student will have a dedicated College Training Manager to provide immediate assistance and support.

The College Trainers all have “real life” experience in the areas that they train in, and so have the expertise and skills to provide effective student and employer support.

The course materials are delivered in separate “modules” or workbooks. Each module concentrates on a specific theme, and may cover a number of “units of competency” (these are the “national standards” that apply to the qualification).

The College course material is easy to read and understand and is kept up to date with current business practices and relevant legislation.

Students are issued a course folder to keep their course material organised.

Course Delivery

Course can be delivered in a range of delivery modes based on the most suitable mode for the circumstances:

workbook / correspondence or on-line learning

classroom learning

In some situations the delivery mode will be a mix of these options.

Workbook modules are designed so that students can use small periods of time to “study”. This makes the course achievable even in a busy office – with small periods of time being able to be used effectively.

Entry Requirements

This qualification is very focused on leadership skills so it is essential that students have access to a work environment where they can relate and apply these skills. Contact us on 1300 928 239 to discuss if this is the best qualification if you don’t have access to a relevant work environment.

Average level literacy skills are required for this qualification.

Subject to the electives chosen, above average English language communication skills may be required.

Course Subjects and Electives

This qualification includes the following core modules:

Safety at Work

Provide Personal Leadership

Implement Operational Plan

Develop Work Teams

 

This qualification includes the following elective modules:

Advanced Customer Service

Business Networks

Business Technology

Achieving Work Priorities

Undertake Marketing Solutions

Implement TQM

Make a Presentation

Write Complex Documents

Manage Risk

Administer HR Systems

Recruitment and HR Documents

Sales Planning

Coaching Teams to Success

Performance Management Systems

Industrial Relations

Other electives are available subject to identified workplace needs.

Qualification & Career Pathway

This is a nationally accredited, formal qualification recognised as part of the Australian Qualifications Framework.

After completion of this qualification students have a range of opportunities to continue their studies beyond a Certificate IV level including:

Diploma of Business

Diploma of Management

Career paths include opportunities as:

Managers; and

Team Leaders

 

*Eligibility of employers for traineeship incentives, and the amount of incentives available, will be assessed and determined by an Australian Apprenticeships Centre. Eligibility and incentives will vary depending on the characteristics of the employee, the training course chosen and successful completion of the course by the employee.