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Certificate IV in Information Technology (General)

Course Summary

Course Level Short Courses
 Supplier Australian College of Commerce and Management
Delivery Modes Online, Distance Learning Price Enquiry
Duration Call to confirm Financial Assistance Traineeship
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Course Suitability

This course has general suitability for many employees who have industry experience in an IT or ITC environment that do not specialise in network administration or help desk support.

  • Software Support officer
  • Technical Operator
  • Client Support Officer
  • PC Support Officer
  • Maintenance Technician
  • Support Technician

    • Course & Vocational Outcomes

    The course consists of 5 core modules that deliver skills and knowledge in:

  • Locating and Actioning Faults
  • Professional Development
  • Determining Business Needs
  • Automating Processes
  • Managing Simple Projects

    • The electives allow skill development in a choice of 3 from the following 5 streams:

    Client Support stream

  • Relate to clients on a business level
  • Determine and action client computing problems
  • Action and complete change requests

    • Hardware / Operating Systems stream

  • Support system software
  • Implement maintenance procedures
  • Evaluate system status

    • Communications / Documentation stream

  • Write content for web pages
  • Maintain information systems
  • Develop guidelines for up-loading information to a webpage

    • Software Stream

  • Create mark-up language documents
  • Build a basic website
  • Transfer content to a website using commercial packages

    • Networking Stream

  • Maintain website performance
  • Complete database back-up and recovery

    • Enrolment Options

  • Private enrolment
  • Employer sponsored enrolment
  • Traineeship enrolment*

    • * Subject to eligibility in your state. Note: all types of enrolments are subject to meeting the entry requirements.

    Course Duration and Commencement

    You study at your own pace with distance delivery. You are however, required to submit work at regular intervals and to an agreed timetable of study. Normal fulltime study takes 33 weeks. Part time study takes 66 weeks. Most Traineeships allow 24 months for completion but the course is normally timetabled over 66 weeks. The College has continuous intake and commences courses all year round.

    Entry Requirements

    To complete this course you must have internet access and an operational IT environment on which you are permitted to conduct practical activities on, and skilled IT professionals to supervise you. There are different hardware and software requirements for this course depending upon the “stream” that you choose. Note that entry into this course requires you to have the necessary prerequisite units from Certificate II and Certificate III or be assessed as having these competencies prior to commencing the course. Discuss these entry requirements with the College prior to enrolment.

    Qualification & Career Pathways

    Career paths include opportunities as:

  • IT Help Desk 2nd level support
  • IT Support Officer
  • Senior Technical Support Officer 

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